USER INTERFACE FOR MANAGING PAYMENT RECOVERY QUEUES USED IN THE RECOVERY OF PAYMENT FROM FINANCIAL ACCOUNTS IN ARREARS
First Claim
1. An apparatus for managing payment recovery work assignments used in recovery of payment from financial accounts in arrears, the apparatus comprising:
- a computing platform having a memory and at least one processor in communication with the memory device;
a payment recovery module stored in the memory, executable by the processor and configured to;
generate and present a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears, and wherein accounts in the queues are configured to be (1) filtered by applying at least one of module-defined filter variables and user-defined filter variables and (2) sorted by applying module-defined sort criteria.
1 Assignment
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Accused Products
Abstract
Apparatus, methods, and computer program products are described which detail comprehensive user interfaces that provides representatives/associates, managing payment recovery work assignment queues, views of all accessible information pertaining to the customer and the accounts held or associated with the customer. The user interface further provides for the representative to filter and/or the accounts in arrears displayed in the queues within the user interfaces, so as to meet the dynamic needs of the representative as he or she manages the work assignment queues or communicates with the customer. In additional embodiments, the representative is provided the ability to save commonly utilized filters or combinations of filters for subsequent efficient management of the work assignment queues.
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Citations
21 Claims
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1. An apparatus for managing payment recovery work assignments used in recovery of payment from financial accounts in arrears, the apparatus comprising:
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a computing platform having a memory and at least one processor in communication with the memory device; a payment recovery module stored in the memory, executable by the processor and configured to; generate and present a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears, and wherein accounts in the queues are configured to be (1) filtered by applying at least one of module-defined filter variables and user-defined filter variables and (2) sorted by applying module-defined sort criteria. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for managing payment recovery work assignments used in recovery of payment from financial accounts in arrears, the method comprising:
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generating and displaying a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears; configuring the user interfaces to provide for users to filter accounts within the queues by applying at least one of module-defined filter variables and user-defined filter variables; and configuring the user interfaces to provide for users to sort accounts within the queues by applying module-defined sort criteria. - View Dependent Claims (13, 14, 15, 16)
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17. A computer program product comprising:
a non-transitory computer-readable medium comprising; a first set of codes for causing a computer to generate and display a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears; a second set of codes for causing a computer to configure the user interfaces to provide for users to filter accounts within the queues by applying at least one of module-defined filter variables and user-defined filter variables; and a third set of codes for causing a computer to configure the user interfaces to provide for users to sort accounts within the queues by applying module-defined sort criteria. - View Dependent Claims (18, 19, 20, 21)
Specification