USER INTERFACE FOR MANAGING PAYMENT RECOVERY QUEUES USED IN THE RECOVERY OF PAYMENT FROM FINANCIAL ACCOUNTS IN ARREARS

• US 20150127398A1
• Filed: 11/05/2013
• Published: 05/07/2015
• Est. Priority Date: 11/05/2013
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Hoen, Hudson Philip IV, Chou, Chung-Di, Madala, Hari, Alexandrian, Jason N.
• Application Number:
  US14/072,535
• Publication Number:
  US 20150127398A1
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

Apparatus, methods, and computer program products are described which detail comprehensive user interfaces that provides representatives/associates, managing payment recovery work assignment queues, views of all accessible information pertaining to the customer and the accounts held or associated with the customer. The user interface further provides for the representative to filter and/or the accounts in arrears displayed in the queues within the user interfaces, so as to meet the dynamic needs of the representative as he or she manages the work assignment queues or communicates with the customer. In additional embodiments, the representative is provided the ability to save commonly utilized filters or combinations of filters for subsequent efficient management of the work assignment queues.

Claims

1. An apparatus for managing payment recovery work assignments used in recovery of payment from financial accounts in arrears, the apparatus comprising:

a computing platform having a memory and at least one processor in communication with the memory device;

a payment recovery module stored in the memory, executable by the processor and configured to;

generate and present a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears, and wherein accounts in the queues are configured to be (1) filtered by applying at least one of module-defined filter variables and user-defined filter variables and (2) sorted by applying module-defined sort criteria.

2. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the user interfaces are configured to allow the users to pre-define user-defined filter variables, which are stored in memory and accessible to the user when managing the queues via the user interfaces.

3. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the user interfaces are configured to allow the users to dynamically define the user-defined filter variables.

4. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying filter variables, wherein the filter variables include an account balance threshold.

5. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying filter variables, wherein the filter variables include a payment due date within a defined period of time.

6. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying user-defined filter variables, wherein the user-defined filter variables include a last-in-time payment date within a defined period of time.

7. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying user-defined filter variables, wherein the user-defined filter variables include a risk score threshold.

8. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying user-defined filter variables, wherein the user-defined filter variables include a specified last action associated with an account or the customer.

9. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying user-defined filter variables, wherein the user-defined filter variables include a specified number of communications remaining per communication velocity rules

10. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be filtered by applying user-defined filter variables, wherein the user-defined filter variables include customer demographics.

11. The apparatus of claim 1, wherein the payment recovery module is further configured to generate and present the plurality of user interfaces that are configured to allow the users to manage the payment recovery work assignment queues, wherein the accounts in the queues are configured to be sorted by sort criteria, wherein the sort criteria includes call velocity data, account balance data, payment due date, last payment date, customer assets, customer demographics, and account longevity.

12. A method for managing payment recovery work assignments used in recovery of payment from financial accounts in arrears, the method comprising:

generating and displaying a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears;

configuring the user interfaces to provide for users to filter accounts within the queues by applying at least one of module-defined filter variables and user-defined filter variables; and

configuring the user interfaces to provide for users to sort accounts within the queues by applying module-defined sort criteria.

13. The method of claim 12, wherein configuring the user interfaces to provide for users to filter accounts further comprises configuring the user interfaces to provide for the users to pre-define the user-defined filter variables and access the pre-defined user-defined filter variables when managing the queues via the user interfaces.

14. The method of claim 12, wherein configuring the user interfaces to provide for users to filter accounts further comprises configuring the user interfaces to provide for the users to dynamically define the user-defined filter variables.

15. The method of claim 12, wherein configuring the user interfaces to provide for users to filter accounts further comprises configuring the user interfaces to provide for the users to filter accounts by applying filter variables, wherein the filter variables include one or more of an account balance threshold, a payment due date within a defined period of time, a last-in-time payment date within a defined period of time, a risk score threshold, a specified last action associated with an account or the customer, a specified number of communications remaining per communication velocity rules and customer demographics.

16. The method of claim 12, wherein configuring the user interfaces to provide for users to sort accounts further comprises configuring the user interfaces to provide for the users to sort accounts by applying sort criteria, wherein the sort criteria includes call velocity data, account balance data, payment due date, last payment date, customer assets, customer demographics, and account longevity.

17. A computer program product comprising:

a non-transitory computer-readable medium comprising;

a first set of codes for causing a computer to generate and display a plurality of user interfaces that are configured to allow users to manage payment recovery work assignment queues, wherein queues comprise a plurality of accounts in arrears;

a second set of codes for causing a computer to configure the user interfaces to provide for users to filter accounts within the queues by applying at least one of module-defined filter variables and user-defined filter variables; and

a third set of codes for causing a computer to configure the user interfaces to provide for users to sort accounts within the queues by applying module-defined sort criteria.

18. The computer program product of claim 17, wherein the second set of codes is further cause the computer to configure the user interfaces to provide for the users to pre-define the user-defined filter variables and access the pre-defined user-defined filter variables when managing the queues via the user interfaces.

19. The computer program product of claim 17, wherein the second set of codes is further cause the computer to configure the user interfaces to provide for the users to dynamically define the user-defined filter variables.

20. The computer program product of claim 17, wherein the second set of codes further cause the computer to configure the user interfaces to provide for the users to filter accounts by applying filter variables, wherein the filter variables include one or more of an account balance threshold, a payment due date within a defined period of time, a last-in-time payment date within a defined period of time, a risk score threshold, a specified last action associated with an account or the customer, a specified number of communications remaining per communication velocity rules and customer demographics.

21. The computer program product of claim 17, wherein the third set of codes further cause the computer to configure the user interfaces to provide for the users to sort accounts by applying sort criteria, wherein the sort criteria includes call velocity data, account balance data, payment due date, last payment date, customer assets, customer demographics, and account longevity.