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CUSTOMER MANAGEMENT DEVICE, CUSTOMER MANAGEMENT SYSTEM AND CUSTOMER MANAGEMENT METHOD

  • US 20150127485A1
  • Filed: 10/31/2014
  • Published: 05/07/2015
  • Est. Priority Date: 11/07/2013
  • Status: Active Grant
First Claim
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1. A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the customer management device comprising:

  • a processor; and

    a memory storing instructions,wherein the processor, when performing the instructions stored in the memory, comprises;

    a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures;

    a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment;

    a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and

    a customer information provider that provides a user with the customer information managed by the customer information manager.

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