CUSTOMER MANAGEMENT DEVICE, CUSTOMER MANAGEMENT SYSTEM AND CUSTOMER MANAGEMENT METHOD
First Claim
1. A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the customer management device comprising:
- a processor; and
a memory storing instructions,wherein the processor, when performing the instructions stored in the memory, comprises;
a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures;
a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment;
a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and
a customer information provider that provides a user with the customer information managed by the customer information manager.
1 Assignment
0 Petitions
Accused Products
Abstract
A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, includes: a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment; a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and a customer information provider that provides a user with the customer information managed by the customer information manager.
12 Citations
13 Claims
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1. A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the customer management device comprising:
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a processor; and a memory storing instructions, wherein the processor, when performing the instructions stored in the memory, comprises; a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment; a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and a customer information provider that provides a user with the customer information managed by the customer information manager. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A customer management system for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the system comprising:
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a camera mounted in the commercial establishment; and a plurality of information processing devices, wherein the plurality of information processing devices jointly comprise; a first image obtainer that obtains customer images of customers captured with the camera at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; a second image obtainer that obtains customer images of customers captured with the camera at least either when the customers receive the articles or services or when the customers make payment; a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and a customer information provider that provides a user with the customer information managed by the customer information manager.
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13. A customer management method for performing, with an information processing device, a process of managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the method comprising:
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obtaining customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; obtaining customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment; based on the customer images obtained, generating and managing customer information relating to customers in a state of waiting for provision of the articles or services; and providing a user with the customer information, wherein at least one of the obtaining customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures, the obtaining customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment, the generating and managing customer information, and the providing the customer information is performed by a processor.
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Specification