DATA LINK MODULE

• US 20150134535A1
• Filed: 11/04/2014
• Published: 05/14/2015
• Est. Priority Date: 11/06/2013
• Status: Abandoned Application

• Current Assignee: Tensator Ltd. (Prudential Financial Incorporated)
• Original Assignee: Tensator Ltd. (Prudential Financial Incorporated)
• Inventors: MARTINS, Steven
• Application Number:
  US14/532,535
• Publication Number:
  US 20150134535A1
• Time in Patent Office: Days
• US Class Current: 705/64
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

An interface module configured to provide codes to be used in determining an availability status of service points, wherein the module receives status data from a secure transaction system and selects a predetermined code or generates a code in accordance with predefined syntax, the code indicative of the availability of the service points and relays the selected code to a retail customer queue management system for determining the availability of a service point.

Claims

1. An interface module configured to provide codes to be used in determining an availability status of one or more service points, wherein each of the one or more service points may be in one of a plurality of conditions, including at least an available condition and an unavailable condition, the module comprising an input interface and an output interface;

wherein

the output interface is configured for one of a wireless and wired communication with a retail customer queue management system for channelling customers to the one or more service points;

the input interface is configured to be linked to a secure transaction system, the secure transaction system collecting transaction data from the one or more service points;

the input interface is configured to receive status data indicative of the condition of the one or more service points based on the transaction data of the secure transaction system;

the interface module is configured to select one of a number of predetermined codes or to generate a code in accordance with predefined syntax based on said status data; and

wherein

the output interface is configured to provide said predetermined code to the retail customer queue management system.

2. The interface module of claim 1, wherein the code is indicative of one or more of a service point identifier, a zone of the retail environment with which a service point is associated, an indication of the transmission frequency or channel, and an indication of the availability status of a transaction system at a service point.

3. The interface module of claim 1, wherein the availability status includes information about an operational condition of a service point.

4. The interface module of claim 1, wherein the code is encrypted.

5. The interface module of claim 1, further comprising a receiver for one of a wireless and wired communication with the retail customer queue management system.

6. The interface module of claim 1, wherein the input interface is configured to be linked to the secure transaction system by a secure connection.

7. The interface module of claim 1, wherein the input interface is configured to be physically integrated with the secure transaction system.

8. The interface module of claim 1, wherein the input interface is configured to be linked to the secure transaction system via an encrypted protocol.

9. The interface module of claim 1, wherein the secure transaction system is an EPOS system.

10. The interface module of claim 1, wherein the retail customer queue management system comprises a call forward system.

11. The interface module of claim 1, wherein the retail customer queue management system is configured to provide an output indicative of estimated waiting times.

12. A method of determining an availability status of one or more service points in a retail customer queue management system for channelling customers to the one or more service points, wherein each of the one or more service points may be in one of a plurality of conditions, including at least an available condition and an unavailable condition, the method comprising:

providing an interface module comprising an input interface and an output interface,

establishing one of a wireless and a wired communication channel, via the output interface, between the interface module and the retail customer queue management system;

linking, via the input interface, the interface module to a secure transaction system, the secure transaction system collecting transaction data from the one or more service points;

receiving, via the input interface, into the interface module status data indicative of the condition of the one or more service points based on the transaction data of the secure transaction system,

using the interface module to select one of a number of predetermined codes or to generate a code in accordance with predefined syntax based on said status data;

providing, via the output interface, said predetermined code to the retail customer queue management system.

13. The method of claim 12, further comprising a step of providing, with the code, an indication of one or more of a service point identifier, a zone of the retail environment with which a service point is associated, an indication of the transmission frequency or channel, and an indication of the availability status of a transaction system at a service point.

14. The method claim 12, further comprising providing, via the output interface, information about an operational condition of a service point.

15. The method of claim 12, further comprising a step of encrypting the code within the interface module prior to providing the code to the retail customer queue management system.

16. The method of claim 12, further comprising a step of providing, via the retail customer queue management system, an output indicative of estimated waiting times.

17. A method of channelling customers to one or more service points in a retail customer queue management system comprising a plurality of service points each of which may be in one of a plurality of conditions, including at least an available condition and an unavailable condition, wherein the channelling is based on a determination of the condition of one or more service points, the method comprising:

providing an interface module comprising an input interface and an output interface,

establishing one of a wireless and a wired communication channel, via the output interface, between the interface module and the retail customer queue management system;

linking, via the input interface, the interface module to a secure transaction system, the secure transaction system collecting transaction data from the one or more service points;

receiving, via the input interface, into the interface module status data indicative of the condition of the one or more service points based on the transaction data of the secure transaction system,

using the interface module to select one of a number of predetermined codes or to generate a code in accordance with predefined syntax based on said status data;

providing, via the output interface, said predetermined code to the retail customer queue management system.