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PROVISIONING ACCESS TO CUSTOMER ORGANIZATION DATA IN A MULTI-TENANT SYSTEM

  • US 20150135281A1
  • Filed: 01/20/2015
  • Published: 05/14/2015
  • Est. Priority Date: 10/13/2010
  • Status: Active Grant
First Claim
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1. A computer-implemented method for controlling access to data for an organization stored in an on-demand database system hosted on a server computer, the method comprising:

  • enabling access to the data of the organization upon request of a support representative within a management organization that maintains the data for the organization stored in an on-demand database system, the request establishing the identity of the support representative as a member of a support user class that is granted defined administrative privileges with respect to the data;

    initiating a network session to the organization upon request of the support representative, wherein the network session associates the administrative privileges to the support user representative to enable access to the data to the extent of the administrative privileges; and

    granting access to an on-demand database application to the support representative as an organization user for a limited term, wherein the support representative is granted use privileges of the on-demand database application for a limited term.

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