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METHOD AND SYSTEM FOR FACILITATING SERVICE AT SERVICE CENTERS

  • US 20150142256A1
  • Filed: 01/26/2015
  • Published: 05/21/2015
  • Est. Priority Date: 04/19/2011
  • Status: Abandoned Application
First Claim
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1. A method for improving the efficiency of vehicle servicing at a vehicle service center comprising the steps of:

  • receiving, from a smart device, a service from a list of services to be performed on the vehicle, the list of services being included within a services database accessible by the smart device, the services database being in communication with a dealer management system having information specific to the vehicle;

    retrieving vehicle history records for the vehicle from a vehicle history database;

    receiving, from the smart device, a concern related to the vehicle;

    retrieving diagnostic solutions correlated with the concern from a diagnostic solutions database;

    generating a service report including the diagnostic solutions correlated with the concern and prices corresponding to the diagnostic solutions; and

    preparing a repair order after querying a secondary system having information specific to a manufacturer of the vehicle.

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