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Credit Risk Decision Management System And Method Using Voice Analytics

  • US 20150142446A1
  • Filed: 11/20/2014
  • Published: 05/21/2015
  • Est. Priority Date: 11/21/2013
  • Status: Abandoned Application
First Claim
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1. A voice analytic based predictive modeling system, comprising:

  • a processor and a memory;

    the processor configured to receive information from an entity and third party information about the entity;

    the processor configured to receive voice recordings from a telephone call with the entity;

    a voice analyzer component, executed by the processor, that processes the voice recordings of the entity to identify a plurality of features of the entity voice from the voice recordings and generate a plurality of voice feature pieces of data; and

    a predictor component, executed by the processor, that generates an outcome of an event for the entity based on the voice features piece of data, the information from the entity and third party information about the entity.

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