MANAGEMENT OF FIELD-BASED WORKERS
First Claim
1. A system for managing field-based workers comprising:
- a component running on a mobile device and arranged to present an activity-based workflow to a field-based worker and to transmit one or more activity transactions to an activity processing engine at a transition point in the workflow, an activity transaction including at least one of a start and end time, at least one of a start and end location data, and an activity code;
an activity processing engine arranged to receive activity transactions from the mobile device and to process the transactions to generate one or more milestones and to analyze data received to generate one or more behavioral scores,wherein the activity processing engine is further arranged to generate a graphical user interface which presents the behavioral scores for a particular shift performed by a field-based worker along with aggregated scores for a plurality of shifts.
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Abstract
Systems and methods for managing task-driven field-based workers are described. In an embodiment, a distributed system comprises a component running on a mobile device which displays an activity-based workflow to a user. At transition points in the workflow, one or more activity transactions are transmitted from the mobile device to an Activity Processing Engine. A transaction may comprise: a start time, a start location, an end time, an end location and an activity code, although for a ‘start activity’ transaction, the fields relating to the end of the activity will be null/absent. The Activity Processing Engine analyses the data to generate task-based milestones and behavioural scores for the field-based worker, which may be aggregated over multiple shifts. The detailed information about the activities on shift and the behavioural scores are presented in a graphical user interface which provides objective data about how a worker goes about completing their tasks.
78 Citations
20 Claims
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1. A system for managing field-based workers comprising:
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a component running on a mobile device and arranged to present an activity-based workflow to a field-based worker and to transmit one or more activity transactions to an activity processing engine at a transition point in the workflow, an activity transaction including at least one of a start and end time, at least one of a start and end location data, and an activity code; an activity processing engine arranged to receive activity transactions from the mobile device and to process the transactions to generate one or more milestones and to analyze data received to generate one or more behavioral scores, wherein the activity processing engine is further arranged to generate a graphical user interface which presents the behavioral scores for a particular shift performed by a field-based worker along with aggregated scores for a plurality of shifts. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of managing field-based workers comprising:
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receiving a plurality of activity transactions at an activity processing engine from a mobile device, the generation of activity transactions being triggered by a transition point in an activity-based workflow and an activity transaction including at least one of a start and end time, at least one of a start and end location data, and an activity code; processing the transactions to generate one or more milestones; analyzing the transactions to generate one or more behavioral scores; and generating a graphical user interface comprising the behavioral scores for a particular shift performed by a field-based worker and aggregated scores for a plurality of shifts. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. A system for managing field-based workers comprising:
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an activity processing engine arranged to receive activity transactions from a mobile device and to process the transactions to generate one or more milestones and to analyze data received to generate one or more behavioral scores, wherein the generation of activity transactions is triggered by a transition point in an activity-based workflow and an activity transaction includes at least one of a start and end time, at least one of a start and end location data, and an activity code; wherein the activity processing engine is further arranged to generate a graphical user interface which presents the behavioral scores for a particular shift performed by a field-based worker along with aggregated scores for a plurality of shifts in a single screen.
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Specification