Account Health Assessment, Risk Identification, and Remediation
First Claim
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1. A method comprising:
- retrieving, by a computer processor of a computing system from a plurality of sources, metrics associated with a customer account of a customer;
generating, by said computer processor, aggregated metrics from said metrics with respect to said plurality of sources;
generating, by said computer processor, additional aggregated metrics from metrics associated with additional accounts of said customer, wherein said additional aggregated metrics are aggregated with respect to additional sources;
storing, by said computer processor within a repository data storage warehouse, said aggregated metrics and said additional aggregated metrics;
retrieving, by said computer processor, said aggregated metrics and said additional aggregated metrics;
applying, by said computer processor executing a weighting engine, weighting factors to said aggregated metrics and said additional aggregated metrics, wherein said weighting factors are associated with criticality and importance factors; and
calculating, by said computer processor based on said weighting factors applied to said aggregated metrics and said additional aggregated metrics, overall health and risk scores for said customer account and said additional accounts with respect to specified platforms and additional platforms, wherein said overall health and risk scores are associated with specified time periods.
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Abstract
A method and system for determining account health, identifying and rating hidden and visible risks, and identifying remediation actions in response to identified risks and as a means to improve account health scores is provided. The method includes retrieving metrics associated with a customer account of a customer. Aggregated metrics from the metrics and additional aggregated metrics are generated and stored. Weighting factors are applied to the aggregated metrics and the additional aggregated metrics. Attributes of events and symptoms of incidents are modeled to identify best fit & possible root causes. In response, overall health & risk scores for the customer account are calculated
15 Citations
20 Claims
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1. A method comprising:
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retrieving, by a computer processor of a computing system from a plurality of sources, metrics associated with a customer account of a customer; generating, by said computer processor, aggregated metrics from said metrics with respect to said plurality of sources; generating, by said computer processor, additional aggregated metrics from metrics associated with additional accounts of said customer, wherein said additional aggregated metrics are aggregated with respect to additional sources; storing, by said computer processor within a repository data storage warehouse, said aggregated metrics and said additional aggregated metrics; retrieving, by said computer processor, said aggregated metrics and said additional aggregated metrics; applying, by said computer processor executing a weighting engine, weighting factors to said aggregated metrics and said additional aggregated metrics, wherein said weighting factors are associated with criticality and importance factors; and calculating, by said computer processor based on said weighting factors applied to said aggregated metrics and said additional aggregated metrics, overall health and risk scores for said customer account and said additional accounts with respect to specified platforms and additional platforms, wherein said overall health and risk scores are associated with specified time periods. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computing system comprising a computer processor coupled to a computer-readable memory unit, said memory unit comprising instructions that when executed by the computer processor implements a method comprising:
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retrieving, by said computer processor from a plurality of sources, metrics associated with a customer account of a customer; generating, by said computer processor, aggregated metrics from said metrics with respect to said plurality of sources; generating, by said computer processor, additional aggregated metrics from metrics associated with additional accounts of said customer, wherein said additional aggregated metrics are aggregated with respect to additional sources; storing, by said computer processor within a repository data storage warehouse, said aggregated metrics and said additional aggregated metrics; retrieving, by said computer processor, said aggregated metrics and said additional aggregated metrics; applying, by said computer processor executing a weighting engine, weighting factors to said aggregated metrics and said additional aggregated metrics, wherein said weighting factors are associated with criticality and importance factors; and calculating, by said computer processor based on said weighting factors applied to said aggregated metrics and said additional aggregated metrics, overall health and risk scores for said customer account and said additional accounts with respect to specified platforms and additional platforms, wherein said overall health and risk scores are associated with specified time periods. - View Dependent Claims (16, 17, 18, 19)
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20. A computer program product, comprising a computer readable hardware storage device storing a computer readable program code, said computer readable program code comprising an algorithm that when executed by a computer processor of a computer system implements a method, said method comprising:
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retrieving, by said computer processor from a plurality of sources, metrics associated with a customer account of a customer; generating, by said computer processor, aggregated metrics from said metrics with respect to said plurality of sources; generating, by said computer processor, additional aggregated metrics from metrics associated with additional accounts of said customer, wherein said additional aggregated metrics are aggregated with respect to additional sources; storing, by said computer processor within a repository data storage warehouse, said aggregated metrics and said additional aggregated metrics; retrieving, by said computer processor, said aggregated metrics and said additional aggregated metrics; applying, by said computer processor executing a weighting engine, weighting factors to said aggregated metrics and said additional aggregated metrics, wherein said weighting factors are associated with criticality and importance factors; and calculating, by said computer processor based on said weighting factors applied to said aggregated metrics and said additional aggregated metrics, overall health and risk scores for said customer account and said additional accounts with respect to specified platforms and additional platforms, wherein said overall health and risk scores are associated with specified time periods.
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Specification