SYSTEM FOR REMOTELY PROVIDING SERVICES THROUGH VIDEO COMMUNICATION
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Accused Products
Abstract
A system for remotizing a user service is provided. The system includes elements of audiovisual communication between a station of a user and a video assistance station belonging to an operator that is selected automatically—at the time of the service request by the user—from a plurality of operators. The elements are adapted to enable the acquisition of personal information of the user by the selected operator. A scanning device acquires an identification document of the user. A control system is configured to enable the user to use the service following the activation performed by the operator.
15 Citations
22 Claims
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1-11. -11. (canceled)
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12. A system for remotizing a user service, which comprises:
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means of audiovisual communication between a station of a user and a video assistance station belonging to an operator that is selected automatically—
at the time of the service request by the user—
from a plurality of operators, the means being adapted to enable the acquisition of personal information of the user by the selected operator;a scanning device for acquiring an identification document of the user; and a control system that is configured to enable the user to use the service following the activation performed by the operator. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification