Methods and Procedures for a Travel Assistance Platform
First Claim
1. A travel assistance system, comprising:
- at least one processor, the at least one processor comprising;
a service provider interface module configured to communicate with a service provider to request and receive trip-related data and travel event data;
a service provider configuration preference database module configured to store information related to at least one configuration and at least one preference parameter associated with the service provider;
an event collection interface module configured to receive and retrieve event information from at least one information provider;
a traveler interface module configured to transmit and receive traveler data associated with a traveler, wherein the traveler data includes location tracking data;
a traveler configuration and preference database module configured to store at least one configuration data and at least one preference data associated with the traveler;
a general communication interface module configured to transmit and receive information from an external entity;
an event analysis and correlation module configured to receive, analyze, and process information received from the service provider interface module, event collection interface module, traveler interface module, and general communication module, to provide updated trip-related data; and
a transaction gateway module configured to ensure that all trip-related data and updated trip-related data complies with the at least one configuration and at least one preference parameter stored in the service provider configuration preference database and the at least one configuration data and the at least one preference data stored in the traveler configuration and preference database module.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for providing travel assistance and travel event processing. Travel events may include, for example, a cancellation associated with a travel reservation, a delay associated with a travel reservation, a timing change associated with a travel reservation, a travel reservation transaction, an environmental change potentially affecting travel, a location tracking event, and a service offer. By way of example, a travel reservation may include a reservation for an airline, railway, bus company, watercraft company, hotel or other-types of room accommodations, business events, such as, for example, a seminar, a conference, and/or a dining reservation, and/or recreational events, such as, for example, a tour, a concert, a show, a sporting event, an exploration outing, dining reservations, and/or other type of reserved recreational event.
28 Citations
21 Claims
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1. A travel assistance system, comprising:
at least one processor, the at least one processor comprising; a service provider interface module configured to communicate with a service provider to request and receive trip-related data and travel event data; a service provider configuration preference database module configured to store information related to at least one configuration and at least one preference parameter associated with the service provider; an event collection interface module configured to receive and retrieve event information from at least one information provider; a traveler interface module configured to transmit and receive traveler data associated with a traveler, wherein the traveler data includes location tracking data; a traveler configuration and preference database module configured to store at least one configuration data and at least one preference data associated with the traveler; a general communication interface module configured to transmit and receive information from an external entity; an event analysis and correlation module configured to receive, analyze, and process information received from the service provider interface module, event collection interface module, traveler interface module, and general communication module, to provide updated trip-related data; and a transaction gateway module configured to ensure that all trip-related data and updated trip-related data complies with the at least one configuration and at least one preference parameter stored in the service provider configuration preference database and the at least one configuration data and the at least one preference data stored in the traveler configuration and preference database module. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A travel assistance method, comprising:
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receiving, via a service provider interface module housed on at least one processor, trip-related data and travel event data; receiving, via a service provider configuration preference database module, information related to at least one configuration and at least one preference parameter associated with the service provider; receiving, via an event collection interface module, event information from at least one information provider; receiving, via a traveler interface module, traveler data associated with a traveler, wherein the traveler data includes location tracking data; receiving, via a traveler configuration and preference database module, at least one configuration data and at least one preference data associated with the traveler; and processing, via an event analysis and correlation module configured the information received from the service provider interface module, event collection interface module, and traveler interface module, to provide updated trip-related data, wherein the event analysis correlation module consults a transaction gateway module configured to ensure that all trip-related data and updated trip-related data complies with the at least one configuration and at least one preference parameter stored in the service provider configuration preference database and the at least one configuration data and the at least one preference data stored in the traveler configuration and preference database module. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification