METHODS TO NOTIFY USER OF DEAD REMOTE BATTERIES
First Claim
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1. A method comprising:
- receiving a request for technical support from a user of a television receiver;
receiving, at a computer, a signal from the television receiver indicative of a state of batteries in a remote control associated with the television receiver;
retrieving from a database an identity of the user;
ascertaining that the user is associated with the television receiver based on the identity; and
generating, at the computer, a notification that the batteries are in a depleted state.
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Abstract
A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status message indicates that a component of the electronic device needs attention. The status message is automatically sent to the user to quickly resolve the technical support issue.
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Citations
20 Claims
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1. A method comprising:
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receiving a request for technical support from a user of a television receiver; receiving, at a computer, a signal from the television receiver indicative of a state of batteries in a remote control associated with the television receiver; retrieving from a database an identity of the user; ascertaining that the user is associated with the television receiver based on the identity; and generating, at the computer, a notification that the batteries are in a depleted state. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method comprising:
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receiving, at a first location, a request for technical assistance from a user at a second location remote from the first location; receiving, at the first location, a status message from an electronic device of the user, the status message indicating a status of a component of the electronic device; generating, in a computer at the first location, a notification indicating a status of the component; receiving an identification of the user; ascertaining that the user is associated with the electronic device by referring to a database; and transmitting the notification to the user. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A system comprising:
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a television receiver configured to display television content on a display coupled to the television receiver; a computer network configured to; receive a status message from the television receiver; receive a request for technical support from a user of the television receiver; receive an identification of the user; ascertain that the user is associated with the television receiver by referring to a database; and generate a notification indicating a problem with equipment of the user based on the status message. - View Dependent Claims (17, 18, 19, 20)
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Specification