DETERMINING PROBLEM RESOLUTIONS WITHIN A NETWORKED COMPUTING ENVIRONMENT
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Accused Products
Abstract
A method is provided for determining problem resolutions within a networked computing environment. The method includes retrieving, by one or more computer processors, event data from within a networked computing environment. The method includes determining, by the one or more computer processors, a characteristic of a database within the networked computing environment, the database storing a plurality of problem resolutions. The method includes determining, by the one or more computer processors, a search query corresponding to the event data and to the characteristic of the database. The method includes performing, by the one or more computer processors, a first search of the database using the search query and then refining, by the one or more computer processors, the search query. The method then includes performing, by the one or more computer processors, at least one additional search of the database using the refined search query.
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Citations
20 Claims
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1-7. -7. (canceled)
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8. A computer program product for determining problem resolutions within a networked computing environment, the computer program product comprising:
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one or more computer-readable storage media and program instructions stored on the one or more computer-readable storage media, the program instructions comprising; program instructions to retrieve event data from within a networked computing environment; program instructions to determine a characteristic of a database within the networked computing environment, the database storing a plurality of problem resolutions; program instructions to determine a search query corresponding to the event data and to the characteristic of the database; program instructions to perform a first search of the database using the search query; program instructions to refine the search query; and program instructions to perform at least one additional search of the database using the refined search query. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer system for determining problem resolutions within a networked computing environment, the computer system comprising:
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one or more computer processors; one or more computer-readable storage media; program instructions stored on the one or more computer-readable storage media for execution by at least one of the one or more computer processors, the program instructions comprising; program instructions to retrieve event data from within a networked computing environment; program instructions to determine a characteristic of a database within the networked computing environment, the database storing a plurality of problem resolutions; program instructions to determine a search query corresponding to the event data and to the characteristic of the database; program instructions to perform a first search of the database using the search query; program instructions to refine the search query; and program instructions to perform at least one additional search of the database using the refined search query. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification