AUTHENTICATION OF SERVICE REQUESTS INITIATED FROM A SOCIAL NETWORKING SITE
1 Assignment
0 Petitions
Accused Products
Abstract
Described are computer-based methods and apparatuses, including computer program products, for authenticating user service requests from a social networking site. Data representing a selected message and an originator of the selected message is stored. Data representing a reply to the originator of the selected message is transmitted for posting at the social networking server, the reply including data that causes transmission of a service request to the server when actuated. Data representing the service request and a sender of the service request is received. Data representing a user profile of the sender of the service request is retrieved from the social networking server. One or more attributes of the user profile of the sender are compared against one or more attributes of the stored data representing the originator of the selected message in order to verify the one or more attributes of the user profile.
76 Citations
39 Claims
-
1-15. -15. (canceled)
-
16. A system, comprising:
-
one or more data processors; and a non-transitory computer-readable storage medium containing instructions which when executed on the one or more data processors, cause the one or more processors to perform operations including; monitoring data corresponding to a social media message, wherein monitoring includes using a preconfigured keyword to determine when the social media message corresponds to a topic; determining a social media profile associated with the social media message, wherein the social media profile is associated with account information; accessing the account information associated with the social media profile; transmitting a message using the account information, wherein the message includes an actuatable interactive element; receiving an indication that the interactive element has been actuated; determining a resource associated with the topic; and facilitating communications with the resource associated with the topic, wherein facilitating includes using the account information. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23)
-
-
24. A computer-implemented method, comprising:
-
monitoring data corresponding to a social media message, wherein monitoring includes using a preconfigured keyword to determine when the social media message corresponds to a topic; determining a social media profile associated with the social media message, wherein the social media profile is associated with account information; accessing the account information associated with the social media profile; transmitting a message using the account information, wherein the message includes an actuatable interactive element; receiving an indication that the interactive element has been actuated; determining a resource associated with the topic; and facilitating communications with the resource associated with the topic, wherein facilitating includes using the account information. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31)
-
-
32. A computer-program product tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause a data processing apparatus to perform operations including:
-
monitoring data corresponding to a social media message, wherein monitoring includes using a preconfigured keyword to determine when the social media message corresponds to a topic; determining a social media profile associated with the social media message, wherein the social media profile is associated with account information; accessing the account information associated with the social media profile; transmitting a message using the account information, wherein the message includes an actuatable interactive element; receiving an indication that the interactive element has been actuated; determining a resource associated with the topic; and facilitating communications with the resource associated with the topic, wherein facilitating includes using the account information. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39)
-
Specification