SYSTEMS AND METHODS FOR ENHANCED TICKET SALES

• US 20150154513A1
• Filed: 12/04/2013
• Published: 06/04/2015
• Est. Priority Date: 12/04/2013
• Status: Abandoned Application

• Current Assignee: StubHub, Inc.
• Original Assignee: StubHub, Inc.
• Inventors: Vasudevan, Jayanth, Sukhtankar, Nikhil, Kennedy, Ryan E., Spaulding, Jeffrey T.
• Application Number:
  US14/097,119
• Publication Number:
  US 20150154513A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Computing systems and methods for enhanced ticket sales are provided. The enhanced ticket sales may include presentation of community-sourced seat information to a potential ticket buyer that describes the human experience of sitting in each particular seat at a venue. The community-sourced seat information for each particular seat can be photos, comments, or other data that have been gathered by a ticket server from online content posted by people that have attended previous events in that seat. The online content can be gathered from email accounts, social network accounts, or other online sources. In this way, the human experience of some or all of the people who have sat in a particular seat at various events, as recorded in photos, comments, articles or other online data, can be collected, filtered, and provided to a potential purchaser of a ticked for that seat.

Claims

1. A system for selection and purchase of tickets for a ticketed event at a venue, comprising:

a memory configured to store event information associated with the ticketed event; and

a processor coupled to the memory, wherein the processor is configured to obtain seat information associated with seats at the venue from an online community, receive information from a user that the user is interested in the seats, and provide at least a portion of the obtained seat information associated with the seats to the user.

2. The system defined in claim 1, wherein the processor is further configured to provide a list of available tickets for the ticketed event to the user.

3. The system defined in claim 2, wherein the list of available tickets includes at least one available ticket indicator associated with the seats and wherein the received information from the user comprises a selection by the user of the at least one available ticket indicator.

4. The system defined in claim 2 wherein the processor is further configured to provide a map of the venue for the ticketed event to the user.

5. The system defined in claim 4, wherein the received information from the user comprises a selection by the user of a portion of the map.

6. The system defined in claim 1, wherein the processor is configured to provide the at least the portion of the obtained seat information associated with the seats to the user in an enhanced ticket information window on a webpage.

7. The system defined in claim 1, wherein the obtained seat information comprises at least one photo taken from the seats by an attendee of a previous event at the venue.

8. The system defined in claim 7, wherein the processor is configured to obtain the seat information associated with the seats by obtaining the at least one photo from a friend of the user.

9. The system defined in claim 7, wherein the processor is configured to obtain the seat information associated with the seats by obtaining the at least one photo from a member of a social network of the user.

10. The system defined in claim 1, wherein the obtained seat information comprises at least one published online comment about an experience associated with the seats by an attendee of a previous event at the venue.

11. The system defined in claim 1, wherein the processor is configured to obtain the seat information associated with the seats by scraping an email account of at least one additional user.

12. The system defined in claim 1, wherein the processor is configured to obtain the seat information associated with the seats from a social network account of at least one additional user.

13. A method, comprising:

receiving, electronically by a ticket server processor, a selected event to be held at a venue from a user;

providing, electronically by the ticket server processor, a list of available tickets for the selected event to the user;

receiving, electronically by the ticket server processor, user seat interest information associated with seats at the venue from the user; and

providing, electronically by the ticket server processor, community-sourced seat information associated with the seats to the user.

14. The method defined in claim 13, wherein the providing of the community-sourced seat information comprises providing a photo taken from a selected one of the seats.

15. The method defined in claim 13, wherein the providing of the community-sourced seat information comprises providing a comment from an attendee of a previous event that purchased a ticket for a selected one of the seats.

16. The method of claim 13, further comprising:

scraping, electronically by a processor, a plurality of email accounts to obtain event information;

gathering, electronically by the processor, event-related content from a plurality of social network accounts; and

extracting, electronically by the processor, the community-sourced seat information from the obtained event information and the gathered event-related content.

17. A non-transitory machine-readable medium having a plurality of machine-readable instructions which, when executed by one or more processors of a server, are adapted to cause the server to perform a method comprising:

receiving a selected event to be held at a venue from a user;

providing a list of available tickets for the selected event to the user;

receiving user seat interest information associated with seats at the venue from the user; and

providing community-sourced seat information associated with the seats to the user.

18. The non-transitory machine-readable medium defined in claim 17, wherein the providing of the community-sourced seat information comprises providing a photo taken from a selected one of the seats.

19. The non-transitory machine-readable medium defined in claim 17, wherein the providing of the community-sourced seat information comprises providing a comment from an attendee of a previous event that purchased a ticket for a selected one of the seats.

20. The non-transitory machine-readable medium defined in claim 17, wherein the method further comprises:

scraping a plurality of email accounts to obtain event information;

gathering event-related content from a plurality of social network accounts; and

extracting the community-sourced seat information from the obtained event information and the gathered event-related content.