SYSTEMS AND METHODS FOR DYNAMIC EVENT ATTENDANCE MANAGEMENT

• US 20150154571A1
• Filed: 12/04/2013
• Published: 06/04/2015
• Est. Priority Date: 12/04/2013
• Status: Active Grant

• Current Assignee: StubHub, Inc.
• Original Assignee: StubHub, Inc.
• Inventors: Zamer, Kamal
• Granted Patent: US 11,328,269 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 20/045 using payment protocols involving tickets
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/384 using social networks
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A ticket seller system can offer an enhanced event experience for users of the system by tracking the locations of ticketholders before and during an event to offer ticket resale and seat upgrade opportunities to the users. The locations of users can be harnessed to offer enhanced value to event attendees and to allow event owners to maximize the use of their venue during an event by offering new upgrades and resale options to patrons. Users who might miss an event and otherwise lose all of their ticket value can be detected, based on their location, and offered an opportunity to recoup some of the cost by reselling the tickets. Event attendees who desire to upgrade their seats at an event can be offered the opportunity to purchase upgrade tickets for seats that have been vacated by other attendees that have left the event while the event is ongoing.

Claims

1. A system for redistribution of tickets for an event at a venue, comprising:

a memory configured to store event information associated with the event; and

a processor coupled to the memory, wherein the processor is configured to;

determine a location of a user that has a ticket for a seat at an event;

determine, based at least in part on the location, that the seat will be unused for all or a portion of the event; and

offer the seat for sale to another user.

2. The system defined in claim 1, wherein the processor is further configured to receive a confirmation from the user that the seat can be resold.

3. The system defined in claim 2, wherein the processor is configured to determine the location of the user at a time prior to the event.

4. The system defined in claim 3, wherein the processor is further configured to determine whether the location of the user is within a predetermined area around a venue for the event.

5. The system defined in claim 3, wherein the processor is further configured to obtain calendar information, purchase history information, and location history information for the user and wherein the processor is configured to determine, based at least in part on the location, that the seat will be unused for all or a portion of the event by determining that the seat will be unused for all of the event using the location, the calendar information, the purchase history information, and the location history information.

6. The system defined in claim 3, wherein the processor is further configured to obtain a flight schedule associated with the location.

7. The system defined in claim 1, wherein the processor is configured to determine the location of the user at a time during the event.

8. The system defined in claim 7, wherein the processor is configured to determine the location of the user using at least one of global positioning system data and purchase information associated with the user.

9. The system defined in claim 8, wherein the purchase information comprises information that identifies a purchase made by the user at a merchant that is located outside of a venue for the event.

10. The system defined in claim 7, wherein the processor is configured to offer the seat for sale to the other user in part by determining an upgrade price for the seat based on a time remaining in the event.

11. A method, comprising:

determining, electronically by a processor, a location of a user that has a ticket for a seat at an event;

determining, electronically by the processor and based at least in part on the location, that the seat will be unused for all or a portion of the event; and

offering, electronically by the processor, the seat for sale to another user.

12. The method defined in claim 11, further comprising:

determining, electronically by the processor, an upgrade price for the seat based on a number of attendees wanting to purchase an upgrade.

13. The method defined in claim 11, further comprising:

determining, electronically by the processor, an upgrade price for the seat based on a remaining time for the event that is based on a scheduled or crowd-sourced event duration.

14. The method defined in claim 11, further comprising:

selling, electronically by the processor, the seat to the other user; and

offering, electronically by the processor, an additional seat that is associated with the other user for sale.

15. The method defined in claim 11, further comprising:

determining, electronically by the processor, whether the location of the user is within a predetermined area around the venue.

16. The method defined in claim 15, further comprising:

reducing, electronically by the processor, a size of the predetermined area.

17. The method defined in claim 11, further comprising:

determining, electronically by the processor, whether the user can reach the venue in time for the event.

18. A non-transitory machine-readable medium having a plurality of machine-readable instructions which, when executed by one or more processors of a server, are adapted to cause the server to perform a method comprising:

determining a location of a user that has a ticket for a seat at an event;

determining, based at least in part on the location, that the seat will be unused for all or a portion of the event; and

offering the seat for sale to another user.

19. The non-transitory machine-readable medium defined in claim 18, wherein the determining of the location of the user comprises determining the location of the user at a time prior to the event and wherein the determining that the seat will be unused for all or a portion of the event comprises determining that the seat will be unused for all of the event.

20. The non-transitory machine-readable medium defined in claim 18, wherein the determining of the location of the user comprises determining the location of the user during the event and wherein the determining that the seat will be unused for all or a portion of the event comprises determining that the seat will be unused for a portion of the event.