SYSTEMS AND METHODS FOR MODIFYING RESOURCES TO MANAGE LOSS EVENTS

• US 20150154709A1
• Filed: 12/02/2013
• Published: 06/04/2015
• Est. Priority Date: 12/02/2013
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Cook, Michael K.
• Granted Patent: US 9,552,611 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/2379 Updates performed during online database operations; commit processing
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/256 in federated or virtual databases
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Methods and systems for modifying resources equipped to manage loss events and processing associated therewith based on an analysis of real-time data. An insurance provider can maintain historical data that indicates resources usage data for managing previously-occurring loss events. The insurance provider can receive real-time first-party and third-party loss event data from a variety of sources, the loss event data being associated with a recent or forecasted loss event. The insurance provider can compare the received loss event data to the historical data to determine that resources configured to manage insurance claim processing resulting from the loss event may need to be modified. In embodiments, the resources may be hardware or software resources, a workforce, physical goods or supplies, or other resources. The insurance provider can facilitate the appropriate resource modification by interfacing with various components and entities.

Claims

1. A computer-implemented method of modifying resources to manage loss events, the method comprising:

receiving loss event data related to a loss event, the loss event data (i) recorded by at least one sensor associated with at least one property and (ii) received during occurrence of the loss event;

examining the loss event data to identify (i) a particular type of the loss event, and (ii) a degree associated with the particular type and indicating an expected amount of damage from the loss event;

accessing historical data associated with the particular type of the loss event and the degree associated with the particular type, the historical data indicating a level of resources needed to manage at least one previous loss event of the particular type and of the degree, the resources comprising physical parts or supplies;

comparing, with one or more processors, the loss event data to the historical data to determine that a demand for the physical parts or supplies will change; and

based on the comparison of the loss event data to the historical data, contacting a vendor or supplier of the physical parts or supplies to notify the vendor or supplier that the demand will change.

2. The method of claim 1, wherein the resources further comprise a workforce, and wherein the method further comprises:

modifying a level of the workforce to deploy in response to the loss event.

3. The method of claim 2, wherein comparing the loss event data to the historical data further comprises determining to decrease the workforce, and wherein the method further comprises:

removing, from a workforce schedule, a portion of the workforce.

4. The method of claim 2, wherein comparing the loss event data to the historical data further comprises determining to increase the workforce, and wherein the method further comprises:

adding, to a workforce schedule, at least one additional individual.

5. The method of claim 1, wherein the resources further comprise computing resources, and wherein the method further comprises:

modifying a level of the computing resources to employ in managing the loss event.

6. The method of claim 5, wherein comparing the loss event data to the historical data further comprises determining to decrease the level of the computing resources, and wherein the method further comprises:

scaling down a portion of the computing resources.

7. The method of claim 5, wherein comparing the loss event data to the historical data further comprises determining to increase the level of the computing resources, and wherein the method further comprises:

initiating additional computing resources.

8. (canceled)

9. (canceled)

10. (canceled)

11. A system for modifying resources to manage loss events, comprising:

a communication module adapted to receive loss event data related to a loss event, the loss event data (i) recorded by at least one sensor associated with at least one property and (ii) received during occurrence of the loss event;

a memory adapted to store historical data of previous loss events; and

a processor adapted to interface with the communication module and the memory, wherein the processor is configured to execute non-transitory computer executable instructions stored in the memory to cause the processor to;

examine the loss event data to identify (i) a particular type of the loss event, and (ii) a degree associated with the particular type and indicating an expected amount of damage from the loss event,

access at least a portion of the historical data that is associated with the particular type of the loss event and the degree associated with the particular type, the at least the portion of the historical data indicating a level of resources needed to manage at least one previous loss event of the particular type and of the degree, the resources comprising physical parts or supplies,

compare the loss event data to the at least the portion of the historical data to determine that a demand for the physical parts or supplies will change, and

based on the comparison, contact a vendor or supplier of the physical parts or supplies to notify the vendor or supplier that the demand will change.

12. The system of claim 11, wherein the resources further comprise a workforce, and wherein the processor is further configured to:

modify a level of the workforce to deploy in response to the loss event.

13. The system of claim 12, wherein the processor compares the loss event data to the at least the portion of the historical data to further cause the processor to:

determine to decrease the workforce, and

remove, from a workforce schedule, a portion of the workforce.

14. The system of claim 12, wherein the processor compares the loss event data to the at least the portion of the historical data to further cause the processor to determine to increase the workforce, and wherein the processor adds, to a workforce schedule, at least one additional individual.

15. The system of claim 11, wherein the resources further comprise computing resources, and wherein the processor is further configured to:

modify a level of the computing resources to employ in managing the loss event.

16. The system of claim 15, wherein the processor compares the loss event data to the at least the portion of the historical data to further cause the processor to:

determine to decrease the level of the computing resources, and

scale down a portion of the computing resources.

17. The system of claim 15, wherein the processor compares the loss event data to the at least the portion of the historical data to further cause the processor to:

determine to increase the level of the computing resources, and

initiate additional computing resources.

18. (canceled)

19. (canceled)

20. (canceled)