QUALITY OF EXPERIENCE DETERMINATION FOR MULTI-PARTY VOIP CONFERENCE CALLS THAT ACCOUNT FOR FOCUS DEGRADATION EFFECTS
First Claim
1. A method for determining the quality of experience for a multi-party conference call comprising:
- capturing values for a plurality of network characteristics for a conference call between at least three parties made using a multi-party conference call system in at least one of real-time and near real-time, wherein said plurality of network characteristics encompass at least parameters expressed in an E-Model R-Factor equation, wherein said multi-party conference call system utilizes a centralized focus component through which signals comprising the conference call are received from and sent to the at least three parties participating in the conference call, wherein the multi-party conference call system utilizes a Voice over Internet Protocol (VoIP);
determining a quality of experience (QoE) that accounts for degradation effects of the centralized focus component for each party of the at least three parties that is currently receiving a signal from the centralized focus component as part of the conference call, wherein the determined QoE is represented as a corrected mean opinion score (MOS) perceived by the receiving party; and
when the determined QoE of the conference call for the receiving party is below a predetermined threshold value, automatically and dynamically modifying a controllable parameter of the conference call to positively affect the determined QoE of the receiving party.
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Accused Products
Abstract
In one embodiment, the quality of experience for a multi-part conference call is determined. Values for network characteristics for a conference call between at least three parties is captured using a multi-party conference call system. The network characteristics encompasses at least parameters expressed in an E-Model R-Factor equation. A quality of experience (QoE) is determined that accounts for degradation effects. The determined QoE is represented as a corrected mean opinion score (MOS) perceived by the receiving party. A controllable parameter of the conference call is dynamically and automatically modified to positively affect the determined QoE of the receiving party when the QoS is below a designated minimal QoE threshold.
30 Citations
8 Claims
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1. A method for determining the quality of experience for a multi-party conference call comprising:
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capturing values for a plurality of network characteristics for a conference call between at least three parties made using a multi-party conference call system in at least one of real-time and near real-time, wherein said plurality of network characteristics encompass at least parameters expressed in an E-Model R-Factor equation, wherein said multi-party conference call system utilizes a centralized focus component through which signals comprising the conference call are received from and sent to the at least three parties participating in the conference call, wherein the multi-party conference call system utilizes a Voice over Internet Protocol (VoIP); determining a quality of experience (QoE) that accounts for degradation effects of the centralized focus component for each party of the at least three parties that is currently receiving a signal from the centralized focus component as part of the conference call, wherein the determined QoE is represented as a corrected mean opinion score (MOS) perceived by the receiving party; and when the determined QoE of the conference call for the receiving party is below a predetermined threshold value, automatically and dynamically modifying a controllable parameter of the conference call to positively affect the determined QoE of the receiving party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification