AUTOMATED DETECTION OF TRAVEL INCIDENTS AND REBOOKING OF TRAVEL ITINERARIES IMPACTED BY SAME
First Claim
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1. A method of updating a travel itinerary in response to a travel incident, comprising:
- detecting a travel incident associated with a travel itinerary for a traveler using at least one processing unit, wherein the travel itinerary includes a plurality of travel services, and wherein the travel incident results in an inability of the traveler to utilize at least one of the plurality of travel services;
identifying at least one impacted travel service among the plurality of travel services in the travel itinerary that is impacted by the detected travel incident; and
automatically proposing a plurality of alternate travel services to replace the impacted travel service in the travel itinerary.
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Abstract
A method, apparatus and program product automatically propose alternate travel services to a traveler in response to detection of a travel incident that impacts one or more travel services in the traveler'"'"'s itinerary. By doing so, the impact of a travel incident on the traveler, and in many cases, the resulting stress of the traveler and the burden of rearranging the traveler'"'"'s schedule to accommodate the travel incident, may be reduced.
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Citations
22 Claims
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1. A method of updating a travel itinerary in response to a travel incident, comprising:
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detecting a travel incident associated with a travel itinerary for a traveler using at least one processing unit, wherein the travel itinerary includes a plurality of travel services, and wherein the travel incident results in an inability of the traveler to utilize at least one of the plurality of travel services; identifying at least one impacted travel service among the plurality of travel services in the travel itinerary that is impacted by the detected travel incident; and automatically proposing a plurality of alternate travel services to replace the impacted travel service in the travel itinerary. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. An apparatus, comprising:
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at least one processing unit; and program code configured upon execution by the at least one processing unit to update a travel itinerary in response to a travel incident by; detecting a travel incident associated with a travel itinerary for a traveler using at least one processing unit, wherein the travel itinerary includes a plurality of travel services, and wherein the travel incident results in an inability of the traveler to utilize at least one of the plurality of travel services; identifying at least one impacted travel service among the plurality of travel services in the travel itinerary that is impacted by the detected travel incident; and automatically proposing a plurality of alternate travel services to replace the impacted travel service in the travel itinerary.
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22. A program product, comprising:
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a computer readable medium; and program code stored on the computer readable medium and configured upon execution by at least one processing unit to update a travel itinerary in response to a travel incident by; detecting a travel incident associated with a travel itinerary for a traveler using at least one processing unit, wherein the travel itinerary includes a plurality of travel services, and wherein the travel incident results in an inability of the traveler to utilize at least one of the plurality of travel services; identifying at least one impacted travel service among the plurality of travel services in the travel itinerary that is impacted by the detected travel incident; and automatically proposing a plurality of alternate travel services to replace the impacted travel service in the travel itinerary.
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Specification