INTELLIGENT QUEUING FOR USER SELECTION IN PROVIDING ON-DEMAND SERVICES

• US 20150161752A1
• Filed: 12/10/2014
• Published: 06/11/2015
• Est. Priority Date: 12/11/2013
• Status: Abandoned Application

• Current Assignee: Uber Technologies, Inc.
• Original Assignee: Uber Technologies, Inc.
• Inventors: Barreto, Amos, Korsos, Laszlo
• Application Number:
  US14/566,229
• Publication Number:
  US 20150161752A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083

Abstract

A system and method for arranging an on-demand service is described. A computing device can maintain a queue that includes a plurality of user identifiers corresponding to a plurality of users. Each user identifier is added to the queue in response to receiving a request for service from a corresponding user. The computing device receives information from a device of a service provider that the service provider is available to provide service to users. In response to receiving the information, the computing device selects a user identifier from the queue to assign a corresponding user to the service provider based, at least in part, on specified on-demand service locations corresponding to the plurality of user identifiers and a current location of the service provider.

Claims

1. A method for arranging a transport service through use of computing devices, the method being performed by one or more processors of a computing device and comprising:

for a given geographic region, receiving a plurality of transport requests from a plurality of client devices, each transport request including a pickup location that is within the given geographic region and that is specified by a user that operates the respective client device;

storing, in a queue corresponding to the given geographic region, a plurality of user identifiers corresponding to the plurality of users that made the plurality of transport requests, the queue being stored in a memory resource that is accessible by the computing device;

receiving, from a driver device of a driver, (i) information indicating that the driver is available to provide a transport service for a user, and (ii) information about a current location of the driver device, the current location being within the given geographic region; and

in response to receiving the information indicating that the driver is available, selecting a user identifier from the queue based, at least in part, on (i) the pickup locations specified by the plurality of users and (ii) the current location of the driver device, wherein the user identifier is selected to assign a corresponding user to the driver.

2. The method of claim 1, wherein storing the plurality of user identifiers includes storing the plurality of user identifiers in an order based on a timestamp associated with each of the plurality of user identifiers, the timestamp for each user identifier corresponding to a time the computing device received the transport request from a client device associated with the corresponding user.

3. The method of claim 2, wherein selecting the user identifier from the queue includes selecting the user identifier from a first set of user identifiers in the queue, the first set of user identifiers corresponding to a predetermined number of user identifiers having the oldest timestamps.

4. The method of claim 3, wherein selecting the user identifier from the first set of user identifiers in the queue includes determining, for each of the first set of user identifiers, an estimated travel time from the current location of the driver device to the pickup location corresponding to that user identifier.

5. The method of claim 4, wherein selecting the user identifier from the first set of user identifiers in the queue includes selecting the user identifier having the shortest estimated travel time as compared to the estimated travel time of others of the first set of user identifiers.

6. The method of claim 1, wherein selecting the user identifier from the queue includes determining, for each of the plurality of user identifiers in the queue, an estimated travel time from the current location of the driver device to the pickup location corresponding to that user identifier.

7. The method of claim 6, wherein selecting the user identifier from the queue includes selecting the user identifier having the shortest estimated travel time as compared to the estimated travel time of others of the plurality of user identifiers.

8. The method of claim 1, wherein selecting the user identifier from the queue includes determining, for each of the plurality of user identifiers in the queue, a distance from the current location of the first driver to the pickup location corresponding to that user identifier.

9. The method of claim 8, wherein selecting the user identifier from the queue includes selecting the user identifier having the shortest distance as compared to the distance of others of the plurality of user identifiers.

10. The method of claim 1, further comprising:

in response to selecting the user identifier from the queue, transmitting, to the driver device, an invitation notification about the transport service for the corresponding user associated with the selected user identifier, the invitation notification enabling the driver to accept or reject providing transport for the corresponding user.

11. The method of claim 10, further comprising:

receiving, from the driver device, information corresponding to an acceptance of the invitation notification; and

in response to receiving the information corresponding to the acceptance, (i) transmitting a notification to the client device corresponding to the selected user identifier, the notification indicating that the driver has been assigned to provide transport for the corresponding user, and (ii) updating the queue by removing the selected user identifier from the queue.

12. The method of claim 1, wherein each transport request of the plurality of transport requests includes information about a specific vehicle type, and wherein the queue corresponds to the specific vehicle type.

13. A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a computing device, cause the computing device to:

for a given geographic region, receive a plurality of transport requests from a plurality of client devices, each transport request including a pickup location that is within the given geographic region and that is specified by a user that operates the respective client device;

store, in a queue corresponding to the given geographic region, a plurality of user identifiers corresponding to the plurality of users that made the plurality of transport requests, the queue being stored in a memory resource that is accessible by the computing device;

receive, from a driver device of a driver, (i) information indicating that the driver is available to provide a transport service for a user, and (ii) information about a current location of the driver device, the current location being within the given geographic region; and

in response to receiving the information indicating that the driver is available, select a user identifier from the queue based, at least in part, on (i) the pickup locations specified by the plurality of users and (ii) the current location of the driver device, wherein the user identifier is selected to assign a corresponding user to the driver.

14. The non-transitory computer-readable medium of claim 13, wherein the instructions cause the computing device to store the plurality of user identifiers by storing the plurality of user identifiers in an order based on a timestamp associated with each of the plurality of user identifiers, the timestamp for each user identifier corresponding to a time the computing device received the transport request from a client device associated with the corresponding user.

15. The non-transitory computer-readable medium of claim 14, wherein the instructions cause the computing device to select the user identifier from the queue by selecting the user identifier from a first set of user identifiers in the queue, the first set of user identifiers corresponding to a predetermined number of user identifiers having the oldest timestamps.

16. The non-transitory computer-readable medium of claim 15, wherein the instructions cause the computing device to select the user identifier from the first set of user identifiers in the queue by (i) determining, for each of the first set of user identifiers, an estimated travel time from the current location of the driver device to the pickup location corresponding to that user identifier, and (ii) selecting the user identifier having the shortest estimated travel time as compared to the estimated travel time of others of the first set of user identifiers.

17. The non-transitory computer-readable medium of claim 13, wherein the instructions cause the computing device to select the user identifier from the first set of user identifiers in the queue by (i) determining, for each of the first set of user identifiers, a distance from the current location of the driver device to the pickup location corresponding to that user identifier, and (ii) selecting the user identifier having the shortest distance as compared to the estimated travel time of others of the first set of user identifiers.

18. A method for arranging transport services through use of computing devices, the method being performed by one or more processors of a computing device and comprising:

for a given geographic region, receiving a plurality of transport requests from a plurality of client devices, each transport request including a pickup location that is within the given geographic region and that is specified by a user that operates the respective client device;

storing, in a queue corresponding to the given geographic region, a plurality of user identifiers corresponding to the plurality of users that made the plurality of transport requests, the queue being stored in a memory resource that is accessible by the computing device;

determining, based on information received from a set of driver devices, that a predetermined number of drivers operating the set of driver devices are available in the given geographic region to provide transport services for users, the information including a current location of each driver device;

for each of the plurality of user identifiers, determining a set of metrics based on the pickup location associated with that user identifier and the current location of each driver device; and

arranging multiple transport services by selecting the predetermined number of user identifiers from the queue to be assigned to the predetermined number of drivers based on the set of metrics associated with each of the plurality of user identifiers.

19. The method of claim 18, wherein for each of the plurality of user identifiers, determining the set of metrics includes determining an estimated travel time from the current location of each driver device to the pickup location corresponding to that user identifier.

20. The method of claim 18, wherein for each of the plurality of user identifiers, determining the set of metrics includes determining a distance from the current location of each driver device to the pickup location corresponding to that user identifier.