VOICE BASED DIAGNOSTIC SYSTEMS AND METHODS

• US 20150162018A1
• Filed: 12/09/2013
• Published: 06/11/2015
• Est. Priority Date: 12/09/2013
• Status: Active Grant

• Current Assignee: Ademco Inc. (Resideo Technologies, Inc.)
• Original Assignee: Honeywell International Inc.
• Inventors: Palanisamy, Prabhu
• Granted Patent: US 9,607,608 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/00 Error detection; Error correction; Monitoring error detection, correction or monitoring in information storage based on relative movement between record carrier and transducer G11B20/18; monitoring, i.e. supervising the progress of recording or reproducing G11B27/36; in static stores G11C29/00
• CPC Class Codes: G06F 11/0736 in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function testing or monitoring of automated control systems G05B23/02
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/22 Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/18 using natural language modelling
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command
• CPC Class Codes: H04L 12/282 based on user interaction within the home receiver circuitry for displaying additional information being controlled by a remote control apparatus H04N21/42204

Abstract

A method for voice based diagnostics can include receiving a voice command from a user at a computing device, performing, by the computing device, a number of diagnostic tests corresponding to a functionality of the computing device, and sending an audio message to the user, wherein the audio message corresponds to results of the number of diagnostic tests.

Claims

1. A method for voice based diagnostics, comprising:

receiving a voice command from a user at a computing device;

performing, by the computing device, a number of diagnostic tests corresponding to a functionality of the computing device; and

sending an audio message to the user, wherein the audio message corresponds to results of the number of diagnostic tests.

2. The method of claim 1, wherein performing the number of diagnostic tests includes performing a number of diagnostic tests corresponding to a functionality of a number of remote devices coupled to the computing device.

3. The method of claim 1, wherein performing the number of diagnostic tests includes determining a functionality of software stored on the computing device.

4. The method of claim 1, wherein performing the number of diagnostic tests includes determining a functionality of hardware within the computing device.

5. The method of claim 4, wherein determining the functionality of hardware within the computing device includes determining a connection of the hardware within the computing device.

6. The method of claim 1, wherein the audio message includes a description of the results of the number of diagnostic tests.

7. The method of, claim 1, wherein the audio message is sent by at least one of:

a prerecorded audio message; and

a text to speech message.

8. A non-transitory computer readable medium, comprising instructions to:

receive a voice command from a user describing a number of diagnostic tests;

perform the number ref diagnostic tests described within the received voice command;

generate a diagnostic report based on results of performing the number of diagnostic tests; and

send an audio message describing the diagnostic report.

9. The medium of claim 8, comprising instructions to receive a voice command from the user requesting device information.

10. The medium of claim 8, wherein the voice command is at least one of:

a grammar defined voice command; and

a natural language voice command.

11. The medium of claim 9, wherein the device information includes factory information relating to a computing device utilizing the medium.

12. The medium of claim 8, wherein the voice command from the user is received at a physical location that not accessible by the user.

13. The medium of claim 8, wherein the number of diagnostic tests are conducted for software and hardware located on computing devices connected to a particular network.

14. The medium of claim 8, wherein the number of diagnostic tests includes a determination of hardware connections utilizing the non-transitory computer readable medium.

15. A system, comprising:

a computing device including instructions to;

receive a voice command from a user;

determine a number of devices that correspond to the voice command;

perform a software diagnostic test on the number of devices;

perform a hardware diagnostic test on the number of devices;

determine a number of diagnostic issues based on the software diagnostic test and the hardware diagnostic test on the number of devices;

generate a diagnostic report based on the determined number of diagnostic issues; and

send an audio message to the user that includes a description of the diagnostic report.

16. The system of claim 15, wherein the description of the diagnosis report includes a number functions that are not performing to a manufacturer specification.

17. The system of claim 15, wherein the description of the diagnosis includes a description of hardware elements that are not performing to a manufacturer specification.

18. The system of claim 17, wherein the hardware elements are not connected to the manufacturer specification.

19. The system of claim 15, wherein the diagnostic report includes a description of a solution to the determined number of diagnostic issues.

20. The system of claim 15, wherein the diagnostic report includes a description of the number of devices that are not operating with the computing device to a manufacturer specification.