EVENT NOTIFICATION
First Claim
Patent Images
1. A method of providing a service operation event notification, the method comprising:
- receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and
updating the management application to record the type of event and a time associated with that event.
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Abstract
A method of providing a service operation event notification is described. The method comprises: receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and updating the management application to record the type of event and a time associated with that event. The service event type may be an “engineer arrived” event, an “engineer left” event, or a replenishment scheduled event.
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Citations
16 Claims
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1. A method of providing a service operation event notification, the method comprising:
- receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and
updating the management application to record the type of event and a time associated with that event. - View Dependent Claims (2, 3, 4, 5, 6, 7)
- receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and
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8. A media terminal comprising:
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a system application operable to provide diagnostic and servicing functions; and a management agent executing on the terminal and being operable to;
(i) detect when the system application is accessed;
(ii) generate a service event in response to the system application being accessed, where the service event includes an event type and a time when the event occurred; and
(iii) transmit the service event to a remote management application. - View Dependent Claims (9, 10, 11, 12)
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13. A management application operable to:
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(i) receive service events from a media terminal; (ii) receive replenishment information from a media replenishment application; and (iii) present a graphical user interface to a user where the graphical user interface includes a representation of the media terminal and any replenishment information relevant to that media terminal, including a time when the next replenishment operation is scheduled for that terminal. - View Dependent Claims (14, 15, 16)
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Specification