Customer Management System and Customer Management Method

• US 20150178679A1
• Filed: 07/04/2013
• Published: 06/25/2015
• Est. Priority Date: 07/06/2012
• Status: Abandoned Application

• Current Assignee: Nippon Gas Company Limited
• Original Assignee: Nippon Gas Company Limited
• Inventors: Wada, Shinji, Dekamo, Shingo
• Application Number:
  US14/412,995
• Publication Number:
  US 20150178679A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06Q 10/0838 Historical data
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 50/06 Energy or water supply

Abstract

The present invention is a customer management system wherein a delivery server includes a storage device that manages a list that includes multiple customer data targeted for meter reading, and a receiver that receives cancellation data for a customer'"'"'s gas contract. Moreover, the delivery server includes an update unit that, based on the cancellation data, deletes data for a cancelled customer from the multiple customer data included in the list to update the list. Furthermore, the delivery server includes a transmitter that transmits the updated list to communication terminals.

Claims

1. A customer management system that comprises a server and a communication terminal, wherein

the server includes:

a management unit that manages a first list that includes multiple customer data that includes a first customer ID and a monthly scheduled meter reading date;

a receiver that, during a meter reading period that includes the monthly scheduled meter reading date, receives cancellation data from a client that includes a second customer ID and cancellation date that a gas contract is cancelled, the cancellation data related to a gas contract that is cancelled on the cancellation date;

an update unit that, when the second customer ID included in the received cancellation data matches the first customer ID included in the customer data that is included in the first list, deletes the customer data related to the matching first customer ID from the first list to update the first list; and

a transmitter that transmits the updated first list to a communication terminal;

the communication terminal includes unit for

managing a meter reading list that lists customer data targeted for meter reading on the scheduled meter reading date,

receiving the updated first list,

deleting customer data targeted for cancellation from the meter reading list based on the received updated first list, and

displaying the meter reading list after deletion on the display screen of the communication terminal during the meter reading period; and

wherein

a series of processing that includes the processing by the updating unit and transmitter of the server, and the processing by the unit of the communication terminal is performed every time that the receiver receives the cancellation data; and

by deleting customer data targeted for cancellation from the meter reading list, a customer targeted for cancellation is removed from target for meter reading on the scheduled meter reading date during the meter reading period.

2. A customer management method by a customer management system that comprises a server and communication terminal, wherein

the server comprises a management unit that manages a first list that includes multiple customer data that includes a first customer ID and a monthly scheduled meter reading date;

and the method by the server includes;

receiving cancellation data from a client that includes a second customer ID and cancellation date that a gas contract is cancelled during a meter reading period that includes the monthly scheduled meter reading date, the cancellation data being related to a gas contract that is cancelled on the cancellation date;

when the second customer ID included in the received cancellation data matches the first customer ID included in the customer data that is included in the first list, deleting customer data related to the matching first customer ID from the first list to update the first; and

transmitting the updated first list to a communication terminal; and

the method by the communication terminal includes;

managing a meter reading list that lists customer data targeted for meter reading on the scheduled meter reading date,

receiving the updated first list,

deleting customer data targeted for cancellation from the meter reading list based on the received updated first list, and

displaying the meter reading list after deletion on the display screen of the communication terminal during the meter reading period; and

wherein

a series of processing that includes the processing of the updating step and transmitting step of the server, and the processing of the display step of the communication terminal is performed every time that receives the cancellation data at the receiving step; and

by deleting customer data targeted for cancellation from the meter reading list, a customer targeted for cancellation is removed from target for meter reading on the scheduled meter reading date during the meter reading period.

3. A computer-readable storage medium having computer-executable instructions which cause a customer management system that comprises a server and communication terminal to perform a customer management method, wherein

the server comprises a management unit that manages a first list that includes multiple customer data that includes a first customer ID and a monthly scheduled meter reading date;

and the method by the server includes;

receiving cancellation data from a client that includes a second customer ID and cancellation date that a gas contract is cancelled during a meter reading period that includes the monthly scheduled meter reading date, the cancellation data being related to a gas contract that is cancelled on the cancellation date;

when the second customer ID included in the received cancellation data matches the first customer ID included in the customer data that is included in the first list, deleting customer data related to the matching first customer ID from the first list to update the first list; and

transmitting the updated first list to a communication terminal; and

the method by the communication terminal includes;

managing a meter reading list that lists customer data targeted for meter reading on the scheduled meter reading date,

receiving the updated first list,

deleting customer data targeted for cancellation from the meter reading list based on the received updated first list, and

displaying the meter reading list after deletion on the display screen of the communication terminal during the meter reading period; and

wherein

a series of processing that includes the processing of the updating step and transmitting step of the server, and the processing of the display step of the communication terminal is performed every time that receives the cancellation data at the receiving step; and

by deleting customer data targeted for cancellation from the meter reading list, a customer targeted for cancellation is removed from target for meter reading on the scheduled meter reading date during the meter reading period.