MOBILE DEVICE ASSISTED SERVICE

• US 20150178731A1
• Filed: 12/20/2013
• Published: 06/25/2015
• Est. Priority Date: 12/20/2013
• Status: Abandoned Application

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Irizari, John B.
• Application Number:
  US14/135,953
• Publication Number:
  US 20150178731A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/321 using wearable devices
• CPC Class Codes: G06Q 20/3226 Use of secure elements separate from M-devices
• CPC Class Codes: G06Q 20/3574 Multiple applications on card
• CPC Class Codes: G06Q 20/4014 Identity check for transactions
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A clerk of an establishment carries a portable device when servicing a customer. The portable device is operable to: acquire loyalty details including preferences for the customer; initiate, monitor, and/or complete transactions with the customer; broadcast the loyalty and transaction details to staff of the establishment, and receive status details for the transaction from the staff.

Claims

8. The method of claim 8 further comprising, receiving, via the mobile device, at least one of:

a status and an inquiry regarding the transaction from the one or more POS devices for resolution with the customer during the transaction.

9. A method, comprising:

receiving, via a Point-Of-Sale (POS) device, a photograph for a customer, at least one loyalty detail for the customer, and at least one transaction detail for a transaction of the customer; and

sending, via the POS device, a request regarding the at least one transaction detail to a mobile device.

1. A method, comprising:

acquire, via a mobile device, customer data for a customer;

requesting, via the mobile device, at least one customer detail based on the customer data; and

using, via the mobile device, the at least one customer detail to conduct a transaction with the customer.

2. The method of claim 1, wherein acquiring further includes obtaining the customer data as a photograph taken of a face of the customer by a camera of the mobile device.

3. The method of claim 1, wherein acquiring further includes obtaining the customer data as an image of a loyalty card taken from a camera of the mobile device.

4. The method of claim 1, wherein acquiring further includes obtaining the customer data as a scanned image of a bar code or Quick Response (QR) code taken from a scanner of the mobile device.

5. The method of claim 1, wherein requesting further includes sending the request with the customer data to a loyalty system to resolve an identity for the customer and receive the at least one customer detail.

6. The method of claim 1 wherein using further includes presenting the at least one loyalty detail within one or more displays associated with the mobile device for viewing.

7. The method of claim 1 further comprising, broadcasting, via the mobile device, the at least one customer detail and at least one transaction detail for the transaction to one or more Point-Of-Sale (POS) devices associated with an establishment where the transaction occurs.

10. The method of claim 9, wherein receiving further includes obtaining the photograph and the at least one transaction detail from the mobile device.

11. The method of claim 9, wherein receiving further includes obtaining the at least one loyalty detail from one of:

the mobile device and a loyalty system.

12. The method of claim 9, wherein receiving further includes presenting the photograph, the at least one loyalty detail, and the at least one transaction detail on a display associated with the POS device.

13. The method of claim 9 further comprising, receiving, via the POS device, a response from the mobile device to the request.

14. The method of claim 9 further comprising, receiving, via the POS device a specialized request regarding the at least one transaction detail from the mobile device.

15. A Point-Of-Sale (POS) system, comprising:

a display; and

a customer service software module operable to (i) receive customer data for a customer, (ii) resolve at least one customer detail for the customer, (iii) present the at least one customer detail on the display, and (iv) use the at least one customer detail to initiate and conduct a transaction with the customer.

16. The POS system of claim 14, wherein the POS device is one of:

a tablet and a smartphone.

17. The POS system of claim 14, wherein the customer service software module is further operable to receive at least one of a status update and an inquiry regarding the transaction from at least one other POS device.

18. The POS system of claim 14, wherein the customer service software module is further operable in (i) to obtain the customer data as a photograph of the customer.

19. The POS system of claim 14, wherein the customer service software module is further operable in (ii) to interact with a loyalty system to resolve the at least one customer detail.

20. The POS system of claim 19, wherein the customer service software module is further operable in (ii) to acquire the at least one customer detail as a loyalty profile having at least one preference of the customer relevant to the transaction.

15-1. The POS system of claim 14, wherein the POS device is eyewear that is processor and networked enabled.