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SYSTEM AND METHOD FOR CALLER INTENT LABELING OF THE CALL-CENTER CONVERSATIONS

  • US 20150179165A1
  • Filed: 12/19/2013
  • Published: 06/25/2015
  • Est. Priority Date: 12/19/2013
  • Status: Abandoned Application
First Claim
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1. A method of labeling sentences for presentation to a human, the method comprising:

  • in a processor;

    selecting an intent bearing excerpt from sentences stored in a database;

    presenting the intent bearing excerpt to the human; and

    enabling the human to apply a label to each sentence based on the presentation of the intent bearing excerpt, the label being stored in a field of the database corresponding to the respective sentence.

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