METHOD AND SYSTEM FOR INTELLIGENT CALL TERMINATION

• US 20150181023A1
• Filed: 10/03/2014
• Published: 06/25/2015
• Est. Priority Date: 12/19/2013
• Status: Abandoned Application

• Current Assignee: Vonage Business Inc (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Vonage Network LLC (Telefonaktiebolaget LM Ericsson)
• Inventors: Citron, Jeffrey, Dudai, Sagi, Orr, Dany
• Application Number:
  US14/505,826
• Publication Number:
  US 20150181023A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

Methods and systems for intelligently terminating calls are provided herein. In some embodiments, a method for intelligently terminating calls may include receiving a call request directed to a communication identifier associated with a first user, determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, and terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.

Claims

1. A method for intelligently terminating calls, comprising:

receiving a call request directed to a first communication identifier associated with a first user from a caller device associated with a second user;

determining a call termination action to associate with the call request based on an analysis of call history records associated with calls between the first user and the second user; and

terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.

2. The method of claim 1, wherein the analysis of call history records shows that the number of times the second user has called the first user exceeds a predetermined frequency within a predetermined time period.

3. The method of claim 2, wherein the call termination action associated with the call request includes terminating the call to the first user with at least one of an urgent ring type or an urgent display notification based on the analysis of call history records.

4. The method of claim 1, wherein each call history record includes information regarding a call including at least one of a time of the call, a device ID of a device associated with the communication identifier that the call was terminated to, a location of a device associated with the communication identifier that the call was terminated to when the call request was received, an identification of a caller that initiated the call request, a ring duration of the call that was established, an indication that the call was answered or not answered, or an indication that the call was sent directly to voicemail.

5. The method of claim 1, wherein determining the call termination action to associate with the call request is further based on information associated with the first user and the second user.

6. The method of claim 5, wherein the information associated with the first user and the second user includes an indication as to whether an identification of the second user is in an address book associated with the first user, wherein a first set of termination rules is applied to users included in the address book associated with the first user, and wherein a second set of termination rules is applied to users that are not included in the address book associated with the first user.

7. The method of claim 6, wherein the identification of the second user is in an address book associated with the first user, and wherein the call termination action associated with the call request includes terminating the call to the first user with at least one of a learned ring duration, a specified ring type for known contacts, or a display notification indicating the second user is in the address book associated with the first user.

8. The method of claim 7, wherein the learned ring duration is determined based on previous call termination patterns between the first user and the second user.

9. The method of claim 8, wherein the previous call termination patterns are determined via a neural network.

10. The method of claim 6, wherein the identification of the second user is not in an address book associated with the first user, and wherein the call termination action associated with the call request includes at least one of rejecting the call, sending a “

busy”

signal, forwarding the call request directly to voicemail, or forwarding the call request to another communication identifier.

11. A system for intelligently terminating calls, comprising:

a call pattern analysis module configured to determine call termination patterns of calls between a first user and a second user based on past call history records associated with calls between the first user and a second user;

a rules creation module configured to create one or more rules based on the call termination patterns determined by the call pattern analysis module; and

call processing module configured to determine a call termination action for a received call request directed towards a device associated with the first user based on (a) information associated with the call request and (b) the one or more rules created.

12. The system of claim 11, further comprising:

a call history database that stores past call history records associated with the first user;

a rules database that stores the rules created by the rules creation module; and

a user settings database that stores information associated with user.

13. The system of claim 12, wherein the call pattern analysis module includes a neural network configured to determine call termination patterns between the first user and the second user based on an analysis of past call history records associated with calls between the first user and the second user.

14. The system of claim 12, wherein the one or more rules created include a rule that instructs the call processing module to terminate calls to the first user with at least one of an urgent ring type or an urgent display notification when the number of times the second user has called the first user exceeds a predetermined frequency with a predetermined time period.

15. The system of claim 12, wherein the one or more rules created include a first set of termination rules that are configured to be applied to users included in an address book associated with the first user, and a second set of termination rules that are configured to be applied to users that are not included in the address book associated with the first user.

16. The system of claim 15, wherein the first set of termination rules includes a rule that instructs the call processing module to terminate the call to the first user with at least one of a learned ring duration, a specified ring type for known contacts, or a display notification indicating the second user is in the address book associated with the first user.

17. The system of claim 15, wherein the second set of termination rules includes a rule that instructs the call processing module to at least one of reject the call, send a “

busy”

signal, forward the call request directly to voicemail, or forward the call request to another communication identifier.