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SYSTEMS AND METHODS OF MANAGING COMPETING BUSINESS GOALS OF A CONTACT CENTER

  • US 20150195404A1
  • Filed: 01/07/2014
  • Published: 07/09/2015
  • Est. Priority Date: 01/07/2014
  • Status: Abandoned Application
First Claim
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1. An optimization system for generating a visual representation of business goals in a contact center, the optimization system comprising:

  • a monitor module configured to monitor current status of the business goals of the contact center;

    a computing module configured to compute values of the business goals and generate the visual representation;

    a drag module configured to enable a user to change value of a business goal from an actual operating value to a desired operating value; and

    a display module configured to display modification in values of associated business goals due to the change in the value of the business goal.

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