×

REAL-TIME CONVERSATIONAL ANALYTICS FACILITY

  • US 20150195406A1
  • Filed: 01/08/2015
  • Published: 07/09/2015
  • Est. Priority Date: 01/08/2014
  • Status: Active Grant
First Claim
Patent Images

1. A non-transitory computer readable medium with an executable program for providing a dynamic graphical representation of at least one of a category, a score, a sentiment, and an alert wherein the program instructs a computer processor to perform at least the following steps:

  • receiving a voice communication;

    analyzing the voice communication in at least near real-time relative to the receipt of the communication using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic;

    determining at least one of the category, the score, the sentiment, and the alert associated with at least one participant in the voice communication using the at least one language and/or acoustic characteristic; and

    providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×