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Incident Recordation and Repair

  • US 20150199626A1
  • Filed: 01/10/2014
  • Published: 07/16/2015
  • Est. Priority Date: 01/10/2014
  • Status: Abandoned Application
First Claim
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1. An apparatus, comprising:

  • at least one processor; and

    a memory storing computer-readable instructions that, when executed by the at least one processor, cause the apparatus to;

    receive an incident record associated with an information technology incident;

    determine a cause of the information technology incident;

    identify a description of the cause of the information technology incident to be input into the incident record;

    determine whether the identified description is available for selection from a list of predefined descriptions;

    responsive to determining that the identified description is not available for selection from a list of predefined descriptions, inputting the identified description into the incident record;

    scanning the incident record to detect any descriptions input into the incident record that are in the list of predefined descriptions; and

    responsive to detecting the identified description as a description input into the incident record that is not in the list of predefined descriptions, adding the identified description to the list of predefined descriptions.

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