Customer Profile View of Consolidated Customer Attributes

• US 20150199645A1
• Filed: 01/15/2014
• Published: 07/16/2015
• Est. Priority Date: 01/15/2014
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Sulur, Subramanian Selvaraj, Suplee, Carl, Lee, Wan Lung Alvin, Shah, Alpesh Rajnikant
• Application Number:
  US14/156,112
• Publication Number:
  US 20150199645A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

According to one embodiment, a system receives a request to generate a customer profile comprising a plurality of customer attributes for a customer. The system determines a first record comprising a plurality of first record attributes associated with the customer by correlating at least one first record attribute to a customer identifier indicated by the request. A new customer profile is created in response to the request if no matched customer profile is found. The system communicates one or more of the consolidated customer attributes in response to the request.

Claims

1. A system, comprising:

an interface operable to;

receive a request that indicates a customer identifier, the request requesting to generate a customer profile for a customer associated with the customer identifier, the customer profile comprising a plurality of customer attributes; and

one or more processors operable to;

determine a first record that a first source associates with the customer, wherein the first record comprises a plurality of first record attributes, the first record determined by correlating at least one first record attribute to the customer identifier indicated by the request;

create a new customer profile in response to the request if no matched customer profile is found;

consolidate one or more of the first record attributes as one or more consolidated customer attributes of the customer profile; and

the interface further operable to;

communicate one or more of the consolidated customer attributes in response to the request.

2. The system of claim 1, the one or more processors further operable to:

generate a unique party identifier; and

associate the unique party identifier and the customer profile.

3. The system of claim 1, the one or more processors further operable to:

determine a second record that a second source associates with the customer, wherein the second record comprises a plurality of second record attributes, the second record determined by correlating at least one of the second record attributes to one of the consolidated customer attributes that is different from the customer identifier indicated by the request; and

consolidate one or more of the second record attributes as one or more of the consolidated customer attributes.

4. The system of claim 1, wherein one of the consolidated customer attributes indicates a jurisdiction in which an account associated with the customer is domiciled.

5. The system of claim 1, wherein one of the consolidated customer attributes indicates a related party associated with the customer.

6. The system of claim 1, the one or more processors further operable to associate each consolidated customer attribute with a corresponding category of a plurality of categories associated with the customer profile, the plurality of categories comprising:

a customer identifier category;

a demographic category;

an account information category;

a network category;

a financial category;

a risk category;

a party consolidation configuration category; and

a transaction data category.

7. The system of claim 6, the one or more processors further operable to associate the risk indicator with the risk category.

8. A method, comprising:

receiving a request that indicates a customer identifier, the request requesting to generate a customer profile for a customer associated with the customer identifier, the customer profile comprising a plurality of customer attributes;

determining, by one or more processors, a first record that a first source associates with the customer, wherein the first record comprises a plurality of first record attributes, the first record determined by correlating at least one first record attribute to the customer identifier indicated by the request;

creating a new customer profile in response to the request if no matched customer profile is found;

consolidating one or more of the first record attributes as one or more consolidated customer attributes of the customer profile; and

communicating one or more of the consolidated customer attributes in response to the request.

9. The method of claim 8, further comprising:

generating a unique party identifier; and

associating the unique party identifier and the customer profile.

10. The method of claim 8, further comprising:

determining a second record that a second source associates with the customer, wherein the second record comprises a plurality of second record attributes, the second record determined by correlating at least one of the second record attributes to one of the consolidated customer attributes that is different from the customer identifier indicated by the request; and

consolidating one or more of the second record attributes as one or more of the consolidated customer attributes.

11. The method of claim 8, wherein one of the consolidated customer attributes indicates a jurisdiction in which an account associated with the customer is domiciled.

12. The method of claim 8, wherein one of the consolidated customer attributes indicates a related party associated with the customer.

13. The method of claim 8, further comprising associating each consolidated customer attribute with a corresponding category of a plurality of categories associated with the customer profile, the plurality of categories comprising:

a customer identifier category;

a demographic category;

an account information category;

a network category;

a financial category;

a risk category;

a party consolidation configuration category; and

a transaction data category.

14. The method of claim 13, further comprising associating the risk indicator with the risk category.

15. A non-transitory computer readable storage medium comprising logic, the logic, when executed by a processor, operable to:

receive a request that indicates a customer identifier, the request requesting to generate a customer profile for a customer associated with the customer identifier, the customer profile comprising a plurality of customer attributes;

determine a first record that a first source associates with the customer, wherein the first record comprises a plurality of first record attributes, the first record determined by correlating at least one first record attribute to the customer identifier indicated by the request;

create a new customer profile in response to the request if no matched customer profile is found;

consolidate one or more of the first record attributes as one or more consolidated customer attributes of the customer profile; and

communicate one or more of the consolidated customer attributes in response to the request.

16. The logic of claim 15, further operable to:

generate a unique party identifier; and

associate the unique party identifier and the customer profile.

17. The logic of claim 15, further operable to:

determine a second record that a second source associates with the customer, wherein the second record comprises a plurality of second record attributes, the second record determined by correlating at least one of the second record attributes to one of the consolidated customer attributes that is different from the customer identifier indicated by the request; and

consolidate one or more of the second record attributes as one or more of the consolidated customer attributes.

18. The logic of claim 15, wherein one of the consolidated customer attributes indicates a jurisdiction in which an account associated with the customer is domiciled.

19. The logic of claim 15, wherein one of the consolidated customer attributes indicates a related party associated with the customer.

20. The logic of claim 15, further operable to associate each consolidated customer attribute with a corresponding category of a plurality of categories associated with the customer profile, the plurality of categories comprising:

a customer identifier category;

a demographic category;

an account information category;

a network category;

a financial category;

a risk category;

a party consolidation configuration category; and

a transaction data category.