MANAGING PENDING ELECTRONIC MESSAGE RESPONSES

• US 20150200906A1
• Filed: 06/04/2012
• Published: 07/16/2015
• Est. Priority Date: 06/04/2012
• Status: Abandoned Application

• Current Assignee: Google Inc. (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: GANESH, Jaikumar
• Application Number:
  US13/488,352
• Publication Number:
  US 20150200906A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A computer-implemented method for managing pending electronic message responses is provided. The method includes accessing, using a processor, information for determining whether a response is expected for a pending electronic message, and analyzing the pending electronic message based on the accessed information to determine that a response to the pending electronic message is expected from a recipient of the electronic message. The method also includes providing the pending electronic message to the recipient, and monitoring for the response to the pending electronic message, by monitoring incoming electronic messages to determine if the response to the pending electronic message is received. The method further includes, if no response is received within a predetermined period of time, providing for notifying a sender of the pending electronic message. Systems and machine-readable media are also provided.

Claims

1. A computer-implemented method for managing pending electronic message responses, the method comprising:

accessing, using a processor, information for determining whether a response is expected for a pending electronic message;

analyzing the pending electronic message based on the accessed information, the analyzing comprising analyzing previous electronic messages from a sender to determine if the sender'"'"'s previous electronic messages to a recipient received a response greater than a predefined number of times;

if so, determining that a response to the pending electronic message is expected from the recipient;

providing the pending electronic message to the recipient;

monitoring for the response to the pending electronic message, by monitoring incoming electronic messages to determine if the response to the pending electronic message is received; and

if no response is received within a predetermined period of time, providing for notifying a sender of the pending electronic message.

2. The method of claim 1, wherein the accessed information comprises a predetermined keyword, and wherein the analyzing the pending electronic message to determine that the response to the pending electronic message is expected comprises:

analyzing the pending electronic message to identify the predetermined keyword in the pending electronic message; and

determining that the response to the pending electronic message is expected if the predetermined keyword is identified in the pending electronic message.

3. The method of claim 1, wherein the accessed information comprises predetermined relationship information, and wherein the analyzing the pending electronic message to determine that the response to the pending electronic message is expected comprises:

analyzing the pending electronic message to identify a relationship between the sender and the recipient; and

determining that the response to the pending electronic message is expected if the identified relationship matches the predetermined relationship information.

4. The method of claim 1, wherein the accessed information comprises a response pattern information associated with previous electronic messages for which responses were received, and wherein the analyzing the pending electronic message to determine that the response to the pending electronic message is expected comprises determining that the response to the pending electronic message is expected based on the response pattern information.

5. The method of claim 1, further comprising including the pending electronic message in a pending response list, wherein the monitoring the incoming emails comprises monitoring the incoming emails to determine if the response is received for the electronic message included in the pending response list.

6. The method of claim 5, further comprising receiving the response to the pending electronic message included in the pending response list, and removing the pending electronic message from the pending response list.

7. The method of claim 5, further comprising receiving a stop command from the sender to stop monitoring for the response to the pending electronic message included in the pending response list, and removing the pending electronic message from the pending response list.

8. The method of claim 6, further comprising providing for notifying the sender that the response to the pending electronic message is received before removing the pending electronic message from the pending response list.

9. The method of claim 1, further comprising prompting the sender for a confirmation of the determination that the response to the pending electronic message is expected, wherein:

the monitoring for the response comprises monitoring the incoming electronic message if the confirmation is received; and

the generating the notification comprises generating the notification to the sender if the confirmation is received and no response is received within the predetermined period of time.

10. The method of claim 1, further comprising receiving from the sender a value for the predetermined period of time.

11. The method of claim 1, wherein the pending electronic message is an email.

12. A system for managing pending email responses, the system comprising:

a memory storing response expectancy information for determining whether a response is expected for a pending email and executable instructions; and

a processor coupled to the memory configured to execute the stored executable instructions to;

analyze the pending email based on the response expectancy information, the analyzing comprising analyzing previous emails from a sender to determine if the sender'"'"'s previous emails to a recipient received a response greater than a predefined number of times;

if so, determine that a response to the pending email is expected from the recipient,

include the pending email in a pending response list,

provide the pending email to the recipient,

monitor incoming emails to determine if the response to the pending email included in the pending response list is received, and

if the response to the pending email is received, remove the pending email from the pending response list.

13. The system of claim 12, wherein the processor is further configured to:

after the monitoring the incoming emails, if no response is received within a predetermined period of time, provide for notifying a sender of the pending email that no response is received for the pending email within the predetermined period of time.

14. The system of claim 12, wherein the processor is further configured to:

after the monitoring the incoming emails, if no response is received within a predetermined period of time, provide a reminder to the recipient of the pending email that no response is received for the pending email within the predetermined period of time.

15. The system of claim 12, wherein the response expectancy information comprises a predetermined keyword, wherein the analyzing the pending email to determine that the response to the pending email is expected comprises:

analyzing the pending email to identify the predetermined keyword in the pending email; and

determining that the response to the pending email is expected if the predetermined keyword is identified in the pending email.

16. The system of claim 12, wherein the accessed information comprises predetermined relationship information, and wherein the analyzing the pending electronic message to determine that the response to the pending email is expected comprises:

analyzing the pending electronic message to identify a relationship between the sender and the recipient; and

determining that the response to the pending email is expected if the identified relationship matches the predetermined relationship information.

17. The system of claim 12, wherein:

the accessed information comprises a response pattern information associated with previous electronic messages for which responses were received; and

the determining that the response to the pending email is expected comprises determining that the response to the pending email is expected based on the response pattern information.

18. The system of claim 12, wherein the processor is further configured to notify the sender that the response to the pending email is received before removing the pending email from the pending response list.

19. The system of claim 12, wherein the processor is further configured to receive from the sender a value for the predetermined period of time.

20. A non-transitory machine-readable storage medium comprising machine-readable instructions for causing a processor to execute a method for managing pending email responses, the method comprising:

accessing a predetermined keyword for determining whether a response is expected for a pending electronic message;

analyzing the pending electronic message to identify the accessed predetermined keyword from a pending email and to determine if a sender'"'"'s previous electronic messages to a recipient received a response greater than a predefined number of times;

determining that the response to the pending email is expected based on the identified predetermined keyword if the accessed predetermined keyword is identified in the pending electronic message and if the sender'"'"'s previous electronic messages to the recipient received a response greater than a predefined number of times;

including the pending email in a pending response list;

providing the pending email to the recipient;

monitoring incoming emails to determine if the response to the pending email included in the pending response list is received;

if the response to the pending email is received, removing the pending email from the pending response list; and

if no response is received within a predetermined period of time, providing a reminder to the recipient of the pending email that no response is received for the pending email within the predetermined period of time.