SYSTEMS AND METHODS FOR STRUCTURED VOICE INTERACTION FACILITATED BY DATA CHANNEL
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Accused Products
Abstract
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
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Citations
201 Claims
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1-56. -56. (canceled)
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57. A structured voice interaction system comprising:
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logic to communicate one or more voice prompts to a caller via a voice channel connection; logic to communicate navigation information for the structured voice interaction system to the caller via a data channel connection; and logic to provide to the caller navigation information including stored navigation history for the caller. - View Dependent Claims (58, 59, 60, 61, 62, 63, 64, 65)
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66-179. -179. (canceled)
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180. A method comprising:
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establishing a voice channel connection with a structured voice interaction system; establishing a data channel connection with the structured voice interaction system; and receiving over the data channel connection navigation information for at least one of people, products, services, actions, or activities related to or associated with one or more stored attributes or preferences of a caller. - View Dependent Claims (181, 182, 183, 184, 185, 186, 187)
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188-195. -195. (canceled)
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196. A system comprising:
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a structured voice interaction system; a telephone; and logic to identify and access information not referenced by the voice channel prompts, but related to or associated with actions or options referenced by the voice channel prompts, and to provide over the data channel connection navigation information for the information related to or associated with actions or options referenced by the voice channel prompts. - View Dependent Claims (197)
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198. A system comprising:
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a structured voice interaction system; a telephone; and logic to provide over the data channel connection navigation information for at least one of people, products, services, actions, or activities related to or associated with one or more stored attributes or preferences of a caller. - View Dependent Claims (199, 200)
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201-218. -218. (canceled)
Specification