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SURVEY MANAGEMENT SYSTEMS AND METHODS WITH NATURAL LANGUAGE SUPPORT

  • US 20150206156A1
  • Filed: 01/20/2014
  • Published: 07/23/2015
  • Est. Priority Date: 01/20/2014
  • Status: Abandoned Application
First Claim
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1. A method for processing natural language survey responses using a survey response system that comprises a processor and a memory for storing logic, the processor executing the logic to perform the method, comprising:

  • providing to a client a survey that comprises questions which are designed to elicit responses from a customer regarding customer satisfaction with a product, service, or provider, wherein the survey includes a graphical user interface (GUI) for displaying the questions, the GUI comprising a speech input interface for at least one question;

    receiving from the client a natural language response for the at least one question;

    performing a textual analysis of the natural language response to determine textual content and a sentiment for the natural language response; and

    returning to the client the textual content, which is displayed on the GUI proximate the at least one question.

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