×

FACILITATING CONTEXT DELIVERY DURING COMMUNICATION SESSIONS

  • US 20150207932A1
  • Filed: 03/31/2015
  • Published: 07/23/2015
  • Est. Priority Date: 11/30/2010
  • Status: Active Grant
First Claim
Patent Images

1. A computer program product comprising a computer readable hardware storage device having readable program code embodied in the hardware storage device, the computer program product includes at least one component operable to:

  • receive a subscribe message from a call center requesting information for a communication session between a user device and an application server;

    receive a request from the user device for at least one service at the application server;

    render the at least one service to the user device through the communication session;

    receive a message from the user device requesting a call with a service provider; and

    send a presence document to the service provider when the call is setup between the user device and the service provider, the service provider rendering the information of the communication session for viewing by the service provider, wherein the rendering is a replica of the at least one service rendered to the user device.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×