Method and System to Automatically Change or Update the Configuration or Setting of a Communication System

• US 20150213005A1
• Filed: 04/03/2015
• Published: 07/30/2015
• Est. Priority Date: 10/29/2009
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: Unify GmbH & Co. KG (Atos SE)
• Inventors: Maddison, Paul
• Granted Patent: US 10,303,774 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 40/40 Processing or translation of natural language natural language analysis G06F40/20; semantic analysis G06F40/30
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A method and device for automatically changing or updating a configuration or setting of a communication system is disclosed. In one aspect, the method includes providing information to the communication system, the information comprising natural human language, storing the information in a digital storage device, detecting a triggering event in the information, and changing the configuration or setting of the communication system automatically using a processor. The information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.

Claims

1-20. -20. (canceled)

21. A method for automatically changing or updating a configuration or setting of a first communication system comprising:

providing first information to the first communication system via a first user interface, the information comprising natural human language posted via use of the first user interface of the first communication system;

storing the information in a digital storage device;

detecting at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information;

associating a change in a configuration or setting information of a second communication system that is configured to provide a service to a user of the first user interface with the at least one detected context sensitive trigger; and

changing the configuration or setting information of the second communication system automatically using a processor, such change being the change associated with the detected context sensitive trigger.

22. The method of claim 21, further comprising gathering the first information by collecting status information from at least one server of the first communication system that communicates with a device of the user for the device to utilize services offered by the first communication system.

23. The method of claim 21, further comprising the second communication system gathering information by employing at least one keystroke listener running on at least one terminal device of the user that is utilized to communicate with the second communication system.

24. The method of claim 21, further comprising matching an expression contained in the first information with natural human language data and extracting matched human language information.

25. The method of claim 24, wherein the changing of the configuration or setting information of the second communication system is based on the matched human language information.

26. The method of claim 25, further comprising the second communication system performing at least one communication action, the communication action being triggered by the change of the configuration or setting of the second communication system according to the matched human language information.

27. The method of claim 21, wherein the processor utilizes a learning algorithm based on a monitoring of correlated behavior of at least one user of the communication system.

28. The method of claim 27, wherein the learning algorithm is a discrete optimization algorithm or a stochastic optimization algorithm.

29. The method of claim 21, wherein the processor is a processor of a user device connected to the first and second communication systems that generates the user interface for display of the user interface on that user device;

and

wherein the first communication system hosts a first service and the second communication system hosts a second service.

30. The method of claim 21, wherein the processor is a processor of the first communication system, a processor of the second communication system, a processor in a user device connectable to the first and second communication systems, or a processor in a user device connected to the first and second communication systems.

31. A device for automatically changing or updating a configuration or setting of a communication system comprising:

a processor that provides first information to a first communication system, the information comprising natural human language posted via a user interface for the first communication system;

at least one digital storage device that stores the first information;

the processor detecting a context sensitive trigger in the first information and associates a change in configuration or setting of a second communication system configured to provide a service to a user of the user interface with the detected context sensitive trigger via a context trigger mechanism; and

the processor automatically changes the configuration or setting of the second communication system, such change being the change associated with the detected context sensitive trigger.

32. The device of claim 31, wherein the processor gathers the information by collecting status information from at least one server of the communication system.

33. The device of claim 31, wherein the processor gathers information by employing at least one keystroke listener running on the device.

34. The device of claim 31, wherein the device is a terminal device and the processor matches an expression contained in the first information with natural human language data and extracts matched human language information.

35. The device of claim 34, wherein the processor changes the configuration or setting of the second communication system according to the matched human language information.

36. The device of claim 35, wherein the change to the configuration or the setting of the second communication system is configured to cause the second communication system to perform at least one communication action, the communication action being triggered by the change of the configuration or setting of the second communication system according to the matched human language information.

37. The device of claim 31, wherein the processor has a learning algorithm based on a monitoring of correlated behavior of at least one user of the communication system.

38. The device of claim 37, wherein the learning algorithm is a discrete optimization algorithm or a stochastic optimization algorithm.

39. The device of claim 31, wherein the device is a user device connected to the first and second communication systems and that generates the user interface for display of the user interface on that user device;

and

wherein the first communication system hosts a first service and the second communication system hosts a second service.

40. A communication system comprising:

a first communication system that hosts a first service;

a second communication system that hosts a second service; and

a user device connected to the first and second communication systems;

the user device sending first information to the first communication system, the first information comprising natural human language;

the user device detecting a context sensitive trigger from the natural human language of the first information via a context sensitive trigger mechanism and updating configuration or setting information of the second communication system based on the detected context sensitive trigger within the first information; and

the second communication system initiating a communication action in response to the change to the configuration or setting information.