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METHODS AND SYSTEMS FOR ROUTING CALLS IN A MARKETING CAMPAIGN

  • US 20150213512A1
  • Filed: 04/07/2015
  • Published: 07/30/2015
  • Est. Priority Date: 09/08/2008
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a computing device;

    a telephony interface configured to be coupled to a Public Switched Telephone Network (PSTN);

    non-transitory media storing instructions readable by the computing device, that when executed by the computing device, cause the computing device to perform operations, comprising;

    storing an association of one or more phone addresses with a marketing campaign, wherein the marketing campaign is associated with a communication, wherein the communication is directed to a customer prospect;

    providing an interface via which a bidder can submit, via a bidder system, a bid on one or more calls generated by the marketing campaign communication to the one or more phone addresses, wherein the interface indicates a call quality of the one or more calls, wherein the call quality represents an indication of a likelihood that a caller will be a customer for a good or service;

    receiving, via the telephony interface, a first call from a customer prospect directed to a first of the one or more phone addresses, wherein the first call is associated with call signaling information, wherein the call signaling information includes a calling phone address of the customer prospect and a called phone address;

    assigning a call quality indicator to the first call based at least in part on one or more attributes of the first call, one or more call signaling attributes of the first call, and/or one or more data store queries using one or more call signaling attributes of the first call; and

    based at least in part on the assigned call quality indicator and a bid received via the interface from a first bidder, routing the call to the first bidder.

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