SYSTEM AND METHOD FOR AUTOMATICALLY MINING CORPUS OF COMMUNICATIONS AND IDENTIFYING MESSAGES OR PHRASES THAT REQUIRE THE RECIPIENT'S ATTENTION, RESPONSE, OR ACTION

• US 20150215253A1
• Filed: 01/28/2015
• Published: 07/30/2015
• Est. Priority Date: 01/29/2014
• Status: Abandoned Application

• Current Assignee: Giridhar Bandi, Steven Paul Ketchpel, Sunil Vemuri
• Original Assignee: Giridhar Bandi, Steven Paul Ketchpel, Sunil Vemuri
• Inventors: Vemuri, Sunil, Bandi, Giridhar, Ketchpel, Steven Paul
• Application Number:
  US14/607,086
• Publication Number:
  US 20150215253A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 40/186 Templates
• CPC Class Codes: G06F 40/284 Lexical analysis, e.g. tokenisation or collocates
• CPC Class Codes: G06F 40/289 Phrasal analysis, e.g. finite state techniques or chunking
• CPC Class Codes: G06N 7/01 Probabilistic graphical models, e.g. probabilistic networks
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

Exemplary embodiments of the present disclosure are directed towards a system for processing communications that detects just the portions of the communication requesting action, a response, or increased attention from a user, wherein said system comprises: (a) a message filter unit that analyzes the content and metadata of messages conveyed by various communication modalities and determines which portions of the messages request action, a response, or increased attention from the user; (b) a sender importance unit that determines from past communication patterns the perceived urgency that the user will afford to a new message from a particular sender; and (C) a user interface unit that alerts the user to detected items that require attention, response or action. Additionally, the disclosure describes a method for managing a list of tasks requiring attention automatically, where incoming messages are scanned and action items extracted and added to the list.

Claims

1. A system for processing communications that detects just the portions of the communication requesting action, a response, or increased attention from a user, wherein said system comprises:

a. A message filter unit that analyzes the content and metadata of messages conveyed by various communication modalities and determines which portions of the messages request action, a response, or increased attention from the user.

b. A sender importance unit that determines from past communication patterns the perceived urgency that the user will afford to a new message from a particular sender; and

c. A user interface unit that alerts the user to detected items that require attention, response or action.

2. The system of claim 1, wherein the message filter is configured to perform one or more of the following steps:

a. Removal of signatures associated with the communication;

b. Bypass excerpts of replies; and

forwarded communications contained within the communication;

c. Segmentation of a message into distinct phrases for individual analysis;

d. Removal of phrases that are rhetorical questions or social niceties where a response is not expected;

e. Removal of messages based upon metadata indicating the message is spam, marketing, or of interest to a general list of people;

f. Conversion of different representations into a common, canonical form, including one or more of;

i. Contraction expansion;

ii. Proper noun, URL, email address, phone number, and/or quantity abstraction;

iii. Aliasing of related vocabulary or concepts to an underlying abstract class;

iv. Removal of stop words;

and

g. Application of classification techniques to determine whether the analyzed content contains any of an action item, statement requiring added user attention, or question requiring user response.

3. The system of claim 1, wherein the user interface unit makes its user alerts dependent upon one or more of the following:

a. Current user activity as inferred from sensors associated with the user, including (without limitation) those in a communication device, those in a vehicle, those in a residence, or those worn on or implanted in the user'"'"'s body;

b. Current user activity as inferred from the user'"'"'s calendar;

c. User preferences; and

d. The number and identity of people present.

4. The system of claim 3 wherein the user interface unit is able to provide either highlighted text summaries or audio summaries;

and the user interface unit is able to queue notifications that arrive at an inconvenient time until the user is able to attend to them.

5. The system of claim 1, wherein the user interface unit manages a representation of tasks that require attention for the user, entering action items as they are detected, and removing them based upon conditions defined by user action or system inferences.

6. The system of claim 1, wherein the user interface unit assists the user with making a reply by offering dynamic canned responses chosen from a library of candidate responses which is optionally filtered and customized based on the grammar and context of the item requiring a response.

7. The system of claim 1, wherein the user interface unit provides relevant templates that may be modified before sending, along with a virtual keyboard where each button corresponds to a word or phrase that is relevant as a potential response for the item requiring a response.

8. The system of claim 2, wherein the classification techniques consist of rule-based techniques that are triggered based on the content of the message, the identity of the sender, and/or metadata associated with the message.

9. The system of claim 2, wherein the classification techniques consist of applying supervised machine learning techniques to a feature vector based on one or more of the following feature types:

a. N-grams;

b. Phrase length;

c. Presence of dates, times, currency, names, or addresses;

d. Verb tense and form;

e. Politeness indicators, such as “

Please”

or “

Would you”

;

f. Punctuation markers; and

g. Initial interrogatives.

10. The system of claim 7, wherein the presentation and selection of response templates takes place on a wearable computing device.

11. A method for analyzing incoming communication messages to extract action items, questions requiring a user response, or information requiring additional user attention, comprising:

Retrieving messages from various communication media,

Optionally filtering messages based on metadata, such as the recipient'"'"'s relationship with the sender or message header fields,

Segmenting communication messages into separate phrases,

Optionally generating a canonical form by abstracting irrelevant detail;

Extracting key features from each phrase, and

Applying classification techniques are to rate the probability that those phrases require an action, increased attention, or response from the user.

12. The method of claim 11, where the specific classification techniques are based on supervised learning, wherein a corpus of expert-labeled training instances are first analyzed to determine the predictive power of each feature, and subsequent incoming communication messages are tested for the presence of those features, with the said feature values being combined to rate the probability that those messages or constituent phrases also require an action, additional attention, or response from the user.

13. A method for presenting action items extracted from incoming communications, comprising at least one of:

visual highlighting of extracted action ite99m(s);

audio summary of extracted action item(s);

entry of extracted action item onto user'"'"'s representation of tasks that require attention; and

forwarding the text of the action item in a selected communication medium to the user or his or her delegate.

14. A method for managing a user'"'"'s electronic representation of tasks that require attention automatically, where incoming messages (for example, email, SMS, voice mail, social media) are scanned, action items extracted and added to the list.

15. A method for managing a user'"'"'s electronic representation of tasks that require attention automatically, where items are removed from the list when particular actions are taken by the user, including, without limitation, the user'"'"'s responding to the message, the user'"'"'s responding to the sender through a different medium, the user'"'"'s traveling to a place where the action item could be completed, a designated amount of time passing without action, or a deadline referenced in the message passing.

20. The method of claim 15, comprising a step of prioritizing the order of presentation of action items by at least one of:

importance of sender;

stated urgency of request; and

received time request.

16. A method for expediting responses to requests for action that a user receives through incoming messages (for example, email, SMS, voice mail, social media), where pre-written responses are dynamically chosen from a library based on their relevance to the structure of the incoming message and dynamically adapted based on the grammatical structure of the request as well as contextual fillers for times or locations.

17. The method in claim 16 wherein the user can generate a new response using a virtual keyboard where keys represent words or full phrases the system deems relevant to the response.

18. The method of claim 16, comprising a step of presenting the extracted action items at a convenient time by a user, wherein such determination is made based upon the user'"'"'s context with information drawn from one or more of:

the user'"'"'s calendar;

current location;

current activity as inferred by data from sensors in the user'"'"'s personal communication devices, residence, vehicle, worn on or implanted in the body;

other parties present in the room; and

/or the user'"'"'s explicitly stated preferences or those implicitly learned by the system over time.

19. The method of claim 16, comprising a step of finding the user'"'"'s past responses and templates relevant to the request which the user can then edit or send as is.