SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION
First Claim
1. An apparatus, comprising:
- a user interface module implemented in at least one of a memory or a processing device, the user interface module configured to receive, from a user device associated with a user, user information associated with the user;
a classification module operatively coupled to the user interface module, the classification module configured to;
apply a classifier defined within a classification tree to the user information, including calculating a classification score representing an estimated likelihood that the user is associated with at least one user type from a plurality of user types; and
classify the user to an identified user type from the plurality of user types based on the classification score;
a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user; and
an interface generation module configured to generate a signal based on the identified user type, the user account information, the historical information associated with the user, and the historical information associated with the group of users, the signal specifying a user interface to be presented to the user,the user interface module configured to transmit the signal to the user device.
5 Assignments
0 Petitions
Accused Products
Abstract
An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.
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Citations
27 Claims
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1. An apparatus, comprising:
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a user interface module implemented in at least one of a memory or a processing device, the user interface module configured to receive, from a user device associated with a user, user information associated with the user; a classification module operatively coupled to the user interface module, the classification module configured to; apply a classifier defined within a classification tree to the user information, including calculating a classification score representing an estimated likelihood that the user is associated with at least one user type from a plurality of user types; and classify the user to an identified user type from the plurality of user types based on the classification score; a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user; and an interface generation module configured to generate a signal based on the identified user type, the user account information, the historical information associated with the user, and the historical information associated with the group of users, the signal specifying a user interface to be presented to the user, the user interface module configured to transmit the signal to the user device. - View Dependent Claims (2, 3, 4)
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5. An apparatus, comprising:
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a user interface module of an interactive system and implemented in at least one of a memory or a processing device, the user interface module configured to receive, from a user device associated with a user, user information associated with the user; and a classification module operatively coupled to the user interface module, the classification module configured to; apply a classifier to the user information, including calculating a classification score, the classification score representing an estimated likelihood that the user belongs to at least one user type from a plurality of user types, each user type from the plurality of user types associated with at least one of a different level of fraudulent activity by the user, or a different type of fraudulent activity by the user; and classify the user to an identified user type from the plurality of user types based on the classification score, the user interface module configured to transmit a signal to the user device, the signal specifying a user interface for the IVR system to be presented to the user based on the identified user type. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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16. A method, comprising:
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receiving at a host device, from a user device associated with a user, user information associated with the user; calculating a classification score representing an estimated likelihood that the user belongs to at least one user type from a plurality of user types; classifying the user as an identified user type from the plurality of user types based on the classification score; transmitting a signal to the user device, the signal specifying a user interface to be presented to the user based on the identified user type; if a database associated with the host device includes preexisting user account information associated with the user, updating the user account information to include an indication of the identified user type; and if the database does not include preexisting user account information associated with the user; defining new user account information for the user, the new user account information including an indication of the identified user type; and storing the new user account information in the database.
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Specification