SYSTEMS AND METHODS FOR SMART SERVICE MANAGEMENT IN A MEDIA NETWORK

• US 20150227404A1
• Filed: 03/28/2014
• Published: 08/13/2015
• Est. Priority Date: 02/11/2014
• Status: Abandoned Application

• Current Assignee: Wipro Limited
• Original Assignee: Wipro Limited
• Inventors: Rajagopal, Harish Nair, Natarajan, Gowrishankar Subramaniam
• Application Number:
  US14/228,827
• Publication Number:
  US 20150227404A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

This disclosure relates generally to network service management, and more particularly to systems and methods for smart service management in a media network. In one embodiment, a smart diagnostic system is disclosed, comprising: a hardware processor; and a memory storing processor-executable instructions comprising instructions for: receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network; aggregating one or more relevant fault reports related to the agent fault report; obtaining one or more fault classification rules; identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

Claims

1. A smart diagnostic system, comprising:

a hardware processor; and

a memory storing processor-executable instructions comprising instructions for;

receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network;

aggregating one or more relevant fault reports related to the agent fault report;

obtaining one or more fault classification rules;

identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and

providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

2. The system of claim 1, the instructions further comprising instructions for:

updating one or more of the fault classification rules based on a learning algorithm using one or more of;

the agent fault report;

the relevant fault reports;

the determined one or more fault nodes;

the one or more fault conditions;

or the agent configuration instruction.

3. The system of claim 1, the instructions further comprising instructions for:

generating an updated map of fault conditions to agent configuration instructions.

4. The system of claim 1, the instructions further comprising instructions for:

displaying a user interface configured to provide fault statistics and agent configuration recommendations.

5. The system of claim 1, wherein the agent configuration instruction is based on one or more previously provided agent configuration instructions for one or more agent applications.

6. The system of claim 1, wherein the agent configuration instruction is provided to another agent application different from the agent application from which the agent fault report was received.

7. The system of claim 1, the instructions further comprising instructions for:

providing the agent application an instruction to query another agent application for information;

wherein the received agent fault report is based on the information.

8. The system of claim 1, wherein the agent fault report is received via one of:

a pull mode or a push mode of communication.

9. A smart diagnostic method, comprising:

receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network;

aggregating one or more relevant fault reports related to the agent fault report;

obtaining one or more fault classification rules;

identifying, via a hardware processor, one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and

providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

10. The method of claim 9, further comprising:

updating one or more of the fault classification rules based on a learning algorithm using one or more of;

the agent fault report;

the relevant fault reports;

the determined one or more fault nodes;

the one or more fault conditions;

or the agent configuration instruction.

11. The method of claim 9, further comprising:

generating an updated map of fault conditions to agent configuration instructions.

12. The method of claim 9, further comprising:

displaying a user interface configured to provide fault statistics and agent configuration recommendations.

13. The method of claim 9, wherein the agent configuration instruction is based on one or more previously provided agent configuration instructions for one or more agent applications.

14. The method of claim 9, wherein the agent configuration instruction is provided to another agent application different from the agent application from which the agent fault report was received.

15. The method of claim 9, further comprising:

providing the agent application an instruction to query another agent application for information;

wherein the received agent fault report is based on the information.

16. The method of claim 9, wherein the agent fault report is received via one of:

a pull mode or a push mode of communication.

17. A non-transitory computer-readable medium storing computer-executable smart diagnostic system instruction comprising instructions for:

receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network;

aggregating one or more relevant fault reports related to the agent fault report;

obtaining one or more fault classification rules;

identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and

providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

18. The medium of claim 17, the instructions further comprising instructions for:

updating one or more of the fault classification rules based on a learning algorithm using one or more of;

the agent fault report;

the relevant fault reports;

the determined one or more fault nodes;

the one or more fault conditions;

or the agent configuration instruction.

19. The medium of claim 17, the instructions further comprising instructions for:

generating an updated map of fault conditions to agent configuration instructions.

20. The medium of claim 17, the instructions further comprising instructions for:

displaying a user interface configured to provide fault statistics and agent configuration recommendations.

21. The medium of claim 17, wherein the agent configuration instruction is based on one or more previously provided agent configuration instructions for one or more agent applications.

22. The medium of claim 17, wherein the agent configuration instruction is provided to another agent application different from the agent application from which the agent fault report was received.

23. The medium of claim 17, the instructions further comprising instructions for:

providing the agent application an instruction to query another agent application for information;

wherein the received agent fault report is based on the information.

24. The medium of claim 17, wherein the agent fault report is received via one of:

a pull mode or a push mode of communication.