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SYSTEMS AND METHODS FOR SMART SERVICE MANAGEMENT IN A MEDIA NETWORK

  • US 20150227404A1
  • Filed: 03/28/2014
  • Published: 08/13/2015
  • Est. Priority Date: 02/11/2014
  • Status: Abandoned Application
First Claim
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1. A smart diagnostic system, comprising:

  • a hardware processor; and

    a memory storing processor-executable instructions comprising instructions for;

    receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network;

    aggregating one or more relevant fault reports related to the agent fault report;

    obtaining one or more fault classification rules;

    identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and

    providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

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