TECHNIQUES FOR GENERATING DIAGNOSTIC IDENTIFIERS TO TRACE REQUEST MESSAGES AND IDENTIFYING RELATED DIAGNOSTIC INFORMATION

• US 20150227406A1
• Filed: 09/18/2014
• Published: 08/13/2015
• Est. Priority Date: 02/07/2014
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Jan, Wai, Cook, Gregory, Irvin, R. Bruce, Loo, Kaj van de
• Granted Patent: US 9,529,658 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36

Abstract

Techniques are described for determining diagnostic information (e.g., a diagnostic identifier) for one or more requests in a cloud computer system. A diagnostic identifier may be generated based on parameter data corresponding to one or more parameters in a request. A computing operation may be performed to generate a code (e.g., a hash code) for each parameter in the parameter data. The generated code(s) may be combined to form a diagnostic identifier to identify the parameter data. A comparison may be performed by comparing each code in one diagnostic identifier to a code in another diagnostic identifier corresponding to a parameter for which the codes were generated. A measure of a match between the two identifiers may be determined using a result of the comparison. The measure of the match may enable tracing and analysis of one or more requests in the cloud computer system.

Claims

1. A method comprising:

extracting, by a computer system, information from a first message, wherein the first message is received from a computing device, and wherein the first message includes a first request for a service provided by an enterprise computer system;

identifying, by the computer system, parameter data in the extracted information, wherein the parameter data includes a value corresponding to each parameter of a plurality of parameters, and wherein the parameter data identifies a resource and a context for the requested service;

generating, by the computer system, a plurality of codes, wherein each code of the plurality of codes is generated using the value corresponding to a different parameter of the plurality of parameters;

determining, by the computer system, a first diagnostic identifier for the first message by combining the generated plurality of codes;

determining, by the computer system, a second diagnostic identifier for a second message, wherein the second message includes a second request, and wherein the second diagnostic identifier is determined based on parameter data in the second message; and

computing, by the computer system, a value that indicates a measure of a match between the first diagnostic identifier and the second diagnostic identifier, wherein the value is computed by comparing the first diagnostic identifier to the second diagnostic identifier.

2. The method of claim 1, wherein the computer system is a cloud computer system that is located at a first geographical location, and wherein the enterprise computer system that is located at a second geographical location that is different from the first geographical location of the cloud computer system.

3. The method of claim 1, wherein the computing device is a mobile computing device.

4. The method of claim 1, wherein the first message is structured in a representation state transfer (REST) format.

5. The method of claim 1, wherein the first request includes a uniform resource identifier, the uniform resource identifier indicating a location corresponding to a destination of the first request.

6. The method of claim 1, wherein the plurality of parameters includes one or more parameters of a query included in the first request.

7. The method of claim 1, wherein the second request is received in response to processing the first message.

8. The method of claim 1, wherein the parameter data further identifies the requested service and a request parameter.

9. The method of claim 1, wherein each code of the plurality of codes is generated using a hash operation.

10. The method of claim 9, wherein the parameter data includes first parameter data, the first parameter data corresponding to a first parameter of the plurality of parameters, and wherein the first parameter data includes a value for the first parameter corresponding to the requested service.

11. The method of claim 10, wherein the code generated using the first parameter data includes performing the hash operation using the value in the first parameter data.

12. The method of claim 1, further comprising:

determining that the parameter data in the first request is related to the parameter data in the second request when the value satisfies a comparison threshold.

13. The method of claim 1, wherein comparing the first diagnostic identifier to the second diagnostic identifier includes comparing each generated code in the first diagnostic identifier to a corresponding generated code in the second diagnostic identifier, and wherein each generated code corresponds to a distinct parameter.

14. The method of claim 13, wherein the measure of the match is computed using a ratio of generated codes that match based on comparing the first diagnostic identifier to the second diagnostic identifier.

15. The method of claim 13, wherein the measure of the match is an amount of generated codes that match based on comparing the first diagnostic identifier to the second diagnostic identifier.

16. A computer system comprising:

one or more processors; and

one or more memory devices coupled to the one or more processors, the one or more memory devices containing instructions that, when executed on the one or more processors, cause the one or more processors to;

receive, from a mobile computing device using a first communication protocol, a first message including a first request for a service, wherein the service is provided by an enterprise computer system;

convert the first request for the service, wherein the first request is converted to be sent to the enterprise computer system, and wherein the first request is converted from a first format of the first communication protocol to a second format of a second communication protocol;

extract information from the first message;

identify parameter data in the extracted information, wherein the parameter data includes a value corresponding to each parameter of a plurality of parameters, and wherein the parameter data identifies a resource and a context for the requested service;

generate a plurality of codes, wherein each code of the plurality of codes is generated using the value corresponding to a different parameter of the plurality of parameters;

determine a first diagnostic identifier for the first message by combining the generated plurality of codes;

determine a second diagnostic identifier for a second message, wherein the second message includes a second request, and wherein the second diagnostic identifier is determined based on parameter data in the second message; and

compute a value that indicates a measure of a match between the first diagnostic identifier and the second diagnostic identifier, wherein the value is computed by comparing the first diagnostic identifier to the second diagnostic identifier.

17. The computer system of claim 16, wherein the instructions, when executed on the one or more processors, further cause the one or more processors to:

receive, from the enterprise computer system via the second communication protocol, a response to the request for the service;

convert the response received from the enterprise computer system using the second communication protocol, wherein the response is converted from the second format of the second communication protocol to the first format of the first communication protocol; and

send the converted response to the mobile computing device.

18. A computer-readable memory storing a set of instructions that, when executed by one or more processors, causes the one or more processors to:

extract information from a first message, wherein the first message is received from a computing device, and wherein the first message includes a first request for a service provided by an enterprise computer system;

identify parameter data in the extracted information, wherein the parameter data includes a value corresponding to each parameter of a plurality of parameters, and wherein the parameter data identifies a resource and a context for the requested service;

generate a plurality of codes, wherein each code of the plurality of codes is generated using the value corresponding to a different parameter of the plurality of parameters;

determine a first diagnostic identifier for the first message by combining the generated plurality of codes;

determine a second diagnostic identifier for a second message, wherein the second message includes a second request, and wherein the second diagnostic identifier is determined based on parameter data in the second message; and

compute a value that indicates a measure of a match between the first diagnostic identifier and the second diagnostic identifier, wherein the value is computed by comparing the first diagnostic identifier to the second diagnostic identifier.

19. The computer-readable memory of claim 18, wherein comparing the first diagnostic identifier to the second diagnostic identifier includes comparing each generated code in the first diagnostic identifier to a corresponding generated code in the second diagnostic identifier, wherein each generated code corresponds to a distinct parameter, and wherein the measure of the match is computed using a ratio of generated codes that match based on comparing the first diagnostic identifier to the second diagnostic identifier.

20. The computer-readable memory of claim 18, wherein the set of instructions, when executed by one or more processors, further causes the one or more processors to:

determine that the parameter data in the first request is related to the parameter data in the second request when the value satisfies a comparison threshold.