SYSTEM AND METHOD OF CONTROLLING AND REPORTING A PRODUCT ACQUISITION, AND OF CONTROLLING THE PROVISION OF A SERVICE TO A CUSTOMER, OR THE ACCESS OF A CUSTOMER TO AN AREA OR EVENT
First Claim
1. A method of controlling and reporting a product acquisition process, comprising the steps of:
- at a broker device, facilitating an agreement to provide a product to a customer, the product to be made available at a specified location;
in response to the agreement, transmitting a request from the broker device to a service terminal at the specified location to make the product available at the specified location; and
authenticating the identity of the customer prior to release of the product.
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Accused Products
Abstract
A system or method for controlling and reporting a product acquisition process from a mobile device with enhanced user experience is described. The method comprises of acquiring the products using a handheld electronic device with an online approach, optionally paying for the products online using a payment service, choosing a collection point and the time when the customer will be ready to collect the product, signalling an assistant that the product preparation needs to begin, signalling that the customer is ready to collect the prepared product and identifying the user by one of the proposed authentication methods so that the user can be granted access to the product or service.
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Citations
70 Claims
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1. A method of controlling and reporting a product acquisition process, comprising the steps of:
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at a broker device, facilitating an agreement to provide a product to a customer, the product to be made available at a specified location; in response to the agreement, transmitting a request from the broker device to a service terminal at the specified location to make the product available at the specified location; and authenticating the identity of the customer prior to release of the product. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 27, 28, 30, 31, 32, 33, 34, 37, 38, 39, 43, 44, 46, 68, 69, 70)
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2. A method of controlling the provision of a service to a customer, or the access of a customer to an area or event, comprising the steps of:
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at a broker device, facilitating an agreement to provide the service or access to the customer at a specified location; in response to the agreement, transmitting a request from the broker device to a service terminal at the specified location to provide the service to the customer, or to provide the customer with access to the area or event; and authenticating the identity of the customer prior to providing the service or access to the customer.
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15-26. -26. (canceled)
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35. (canceled)
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36. (canceled)
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40-42. -42. (canceled)
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45. (canceled)
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47. A system for controlling and reporting a product acquisition process, or of controlling the provision of a service to a customer, or the access of a customer to an area or event, comprising:
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a broker device, operable to facilitate an agreement to provide a product to a customer, the product to be made available at a specified location, or to provide the service or access to the customer at a specified location; and in response to the agreement, to transmit a request to make the product available at the specified location, or a request to provide the service to the customer, or to provide the customer with access to the area or event; and a service terminal, operable to receive the request, and to display an indication of the request; and to authenticate the identity of the customer prior to release of the product or to providing the service or access to the customer.
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48-67. -67. (canceled)
Specification