SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR ENABLING OUTCOME-BASED SERVICE CYCLE MANAGEMENT

• US 20150235287A1
• Filed: 02/17/2014
• Published: 08/20/2015
• Est. Priority Date: 02/17/2014
• Status: Active Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Parris, Carrie, Amling, Alan, Hertel, Scott
• Application Number:
  US14/182,066
• Publication Number:
  US 20150235287A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0613 Third-party assisted

Abstract

Various embodiments provide a service cycle management system configured to: receive a first portion of input data comprising one or more requests from one or more holders of an asset; retrieve a second portion of the input data comprising one or more parameters associated with handling of the asset within the reverse cycle loop; calculate one or more optimal service tasks for handling of the asset based at least in part upon the service data and the one or more parameters defined by the holder; calculate one or more optimal service providers to perform the one or more optimal service tasks based at least in part upon the provider data, the one or more calculated optimal service tasks, and the one or more parameters defined by the holder. Associated computer program products and computer implemented methods are also provided.

Claims

1. A service cycle management system for dynamically satisfying one or more outcome-based parameters defined by one or more holders of an asset or commodity item and associated with a reverse cycle loop of a supply chain, said system comprising:

one or more memory storage areas containing input data associated with said one or more holders of said asset or commodity item, service data associated with a plurality of service tasks configured for handling said asset or commodity item within said reverse cycle loop, and provider data associated with a plurality of service providers capable of performing at least one of said plurality of service tasks; and

one or more computer processors configured to;

(A) receive a first portion of said input data, said first portion comprising one or more requests from said one or more holders of said asset or commodity item, said one or more requests being for handling of said asset or commodity item within said reverse cycle loop;

(B) retrieve a second portion of said input data, said second portion comprising one or more comprising one or more parameters associated with handling of said asset or commodity item within said reverse cycle loop, said one or more parameters being defined by said holder and being configured to define at least one outcome desired by said holder;

(C) calculate one or more optimal service tasks for handling of said asset or commodity item within said reverse cycle loop, said calculation being based at least in part upon said service data and said one or more parameters defined by said holder;

(D) in response to calculating said one or more optimal service tasks, calculate one or more optimal service providers to perform said one or more optimal service tasks, said calculation being based at least in part upon said provider data, said one or more calculated optimal service tasks, and said one or more parameters defined by said holder; and

(E) in response to calculating said one or more optimal service providers to perform said one or more optimal service tasks, facilitate said performance so as to dynamically satisfy said one or more parameters defined by said holder of said asset or commodity item.

2. The system of claim 1, wherein said plurality of service providers comprise at least one internal service provider, said internal service provider being a provider of said system and a provider of at least one of said plurality of service tasks.

3. The system of claim 2, wherein said plurality of service providers further comprise at least one external service provider, said external service provider being separate and independent relative to said at least one internal service provider and capable of providing at least one of said plurality of service tasks.

4. The system of claim 3, wherein said external service provider is separate and independent with regard to performing said one or more optimal service tasks relative to said at least one internal service provider, and said external service provider is integrated within said system via one or more pre-established contractual arrangements between said external service provider and said internal service provider.

5. The system of claim 3, wherein said at least one of said plurality of service tasks of said external service provider is more complex in nature and scope relative to said at least one of said plurality of service tasks of said internal service provider.

6. The system of claim 5, wherein:

said at least one of said plurality of service tasks of said internal service provider comprises at least one of transportation, reuse, or repair of said asset or commodity item;

said at least one of said plurality of service tasks of said external service provider comprises at least one of transportation, refurbishment, remanufacture, or recycling of said asset or commodity item.

7. The system of claim 1, wherein said one or more requests from said one or more holders of said asset or commodity item comprise at least one of a service agreement repair request, a replacement part request, or a replenishment order.

8. The system of claim 7, wherein the nature of said one or more requests depends at least in part upon the nature of said asset or commodity item.

9. The system of claim 1, wherein said calculation of said one or more optimal service tasks is further based at least in part upon a particular type of said asset or commodity item.

10. The system of claim 9, wherein said calculation of said one or more optimal service providers is further based at least in part upon said particular type of said asset or commodity item.

11. The system of claim 9, wherein said particular type of said asset or commodity item is a retail item and said one or more optimal service tasks is calculated based at least in part upon one or more characteristics thereof.

12. The system of claim 9, wherein said particular type of said asset or commodity item is at least one of a retail item, a high-tech item, or a healthcare item.

13. The system of claim 1, wherein said one or more parameters defined by said holder comprise one or more outcomes desired by said holder with regard to the handling of said asset or commodity item during said reverse cycle loop of said supply chain.

14. The system of claim 13, wherein said one or more parameters comprise a customer-defined requirement that said one or more requests be processed and said one or more outcome-based parameters be satisfied within 48 hours of submittal of said one or more requests, 99% of the time.

15. The system of claim 1, wherein said one or more processors are further configured to, in response to calculating said one or more optimal service providers to perform said one or more optimal service tasks, generate one or more notifications identifying at least the calculated optimal one or more service tasks or providers.

16. The system of claim 15, wherein said one or more notifications comprise at least one of an alerts or a report.

17. The system of claim 15, wherein said one or more processors are further configured to transmit said one or more notifications to one or more users of the system.

18. The system of claim 1, wherein said one or more processors are further configured to, in response to calculating said one or more optimal service providers to perform said one or more optimal service tasks, generate one or more instructions, said instructions being configured to facilitate said performance so as to dynamically satisfy said one or more parameters defined by said holder of said asset or commodity item.

19. The system of claim 18, wherein said one or more instructions comprise at least a portion of computer software code, such that said one or more instructions are configured for substantially automatic implementation of said one or more optimal service tasks by said one or more optimal service providers.

20. A computer-implemented method for dynamically satisfying one or more outcome-based parameters defined by one or more holders of an asset or commodity item and associated with a reverse cycle loop of a supply chain, said method comprising the steps of:

(A) receiving and storing within one or more memory storage areas input data associated with said one or more holders of said asset or commodity item, service data associated with a plurality of service tasks configured for handling said asset or commodity item within said reverse cycle loop, and provider data associated with a plurality of service providers capable of performing at least one of said plurality of service tasks;

(B) identifying a first portion of said input data as newly received input data, said first portion comprising one or more requests from said one or more holders of said asset or commodity item, said one or more requests being for handling of said asset or commodity item within said reverse cycle loop;

(C) calculating, via at least one computer processor, one or more optimal service tasks for handling of said asset or commodity item within said reverse cycle loop, said calculation being based at least in part upon said service data and one or more parameters defined by said holder, said one or more parameters being contained within a second portion of said input data and being configured to define at least one outcome desired by said holder;

(D) calculating, via said at least one computer processor, one or more optimal service providers to perform said one or more optimal service tasks, said calculation being based at least in part upon said provider data, said one or more calculated optimal service tasks, and said one or more parameters defined by said holder; and

(E) generating, via said at least one computer processor, reporting data, said reporting data comprising one or more notifications configured to facilitate said performance so as to dynamically satisfy said one or more parameters defined by said holder of said asset or commodity item.

21. The computer-implemented method of claim 20, wherein said reporting data comprises at least one of one or more alerts, one or more reports, or one or more instructions.

22. The computer-implemented method of claim 20, further comprising the step of transmitting said reporting data to one or more of said holder of said asset or commodity item or said one or more optimal service providers.

23. The computer-implemented method of claim 22, wherein said reporting data comprises computer code-based instructions and said computer code-based instructions are electronically transmitted to one or more parties for execution so as to dynamically satisfy said one or more parameters defined by said holder of said asset or commodity item.

24. A non-transitory computer program product comprising at least one computer-readable storage medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for receiving a plurality of data, wherein said data comprises;

(i) input data associated with said one or more holders of said asset or commodity item;

(ii) service data associated with a plurality of service tasks configured for handling said asset or commodity item within said reverse cycle loop; and

(iii) provider data associated with a plurality of service providers capable of performing at least one of said plurality of service tasks;

an executable portion configured for calculating one or more optimal service tasks for handling of said asset or commodity item within said reverse cycle loop, said calculation being based at least in part upon said service data and one or more parameters defined by said holder, said one or more parameters being contained within said input data and being configured to define at least one outcome desired by said holder;

an executable portion configured for, in response to calculating one or more optimal service tasks for handling of said asset or commodity item within said reverse cycle loop, calculating one or more optimal service providers to perform said one or more optimal service tasks, said calculation being based at least in part upon said provider data, said one or more calculated optimal service tasks, and said one or more parameters defined by said holder; and

an executable portion configured for, in response to calculating said one or more optimal service providers to perform said one or more optimal service tasks, generating one or more instructions, said instructions being configured to facilitate said performance so as to dynamically satisfy said one or more parameters defined by said holder of said asset or commodity item.

25. The non-transitory computer program product of claim 24, wherein said instructions comprise computer-coded instructions and said non-transitory computer program product further comprises a fifth executable portion configured for electronically transmitting said instructions to at least said identified one or more optimal service providers.