Tailored Interpersonal Communication Platform (ICP) Management

• US 20150244668A1
• Filed: 02/25/2014
• Published: 08/27/2015
• Est. Priority Date: 02/25/2014
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Akavaram, Vikrant, Bradley, Lisa M, Louie, Lawrence, Lei, Lillian Y
• Granted Patent: US 10,007,735 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Systems, devices, and process are provided for tailored interpersonal communication platform management. This can include tailoring interpersonal communication methodologies across a selection of network supported interpersonal communication platforms including one-on-one social media, broadcast social media, email, SMS, and VoIP, etc. for a user, and among and between the user and enrollees or participants in one or more of various ICPs.

Claims

1. A computer program product for interpersonal communication platform management, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions readable by a microprocessor to cause the microprocessor to perform a method comprising:

considering, by a microprocessor, a record of interpersonal communication platforms (ICPs) previously used by a first user, the interpersonal communication platforms accessible by multiple participants via a website over the Internet, where the participants enroll in the interpersonal communication platform and provide unique identifying information about themselves, the unique identifying information including a username and an email address;

considering, by the microprocessor, a record of communications previously sent by the user to participants enrolled in one or more ICPs;

identifying, by the microprocessor, a plurality of patterns after considering the record of communications, the plurality of patterns including previous ICPs used by the user to send messages to one or more participants and ICPs not used by the user to send messages to one or more participants; and

determining, by the microprocessor, a suggestion to be provided to the user, the suggestion linking a specific ICP as a preferred method for the user to message the specific participant.

2. The computer program product for interpersonal communication platform management of claim 1 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, for the user, a specific participant enrolled in an ICP that has not received a specific communication from the user in the past.

3. The computer program product for interpersonal communication platform management of claim 1 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, for the user, a specific ICP to be used by the user when sending a message previously categorized as relating to a specific topic.

4. The computer program product for interpersonal communication platform management of claim 1 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, after considering the communications previously sent by the user, an ICP for the user to enroll in, the identified ICP not presently indicated to be enrolled in by the user.

5. The computer program product for interpersonal communication platform management of claim 1 wherein the program instructions embodied therewith further cause the microprocessor to:

receive a message from the user;

identify a topic of the received message;

using the identified topic of the message to designate an ICP for the message to be sent on behalf of the user.

6. The computer program product for interpersonal communication platform management of claim 5 wherein the user was not previously enrolled in the designated ICP.

7. The computer program product for interpersonal communication platform management of claim 5 wherein the user was previously enrolled in the designated ICP.

8. The computer program product for interpersonal communication platform management of claim 1 wherein the plurality of patterns further comprises identifying the relationship between the user and each enrolled participant, identifying a preferred ICP to reach each enrolled participant, and providing a cumulative analysis of ICPs used by the user to message each enrolled participant.

9. A system for interpersonal communication platform management, the system comprising a computer readable storage medium having program instructions embodied therewith, the program instructions readable by a microprocessor to cause the microprocessor to perform a method comprising:

consider a record of interpersonal communication platforms (ICPs) previously used by a first user, the interpersonal communication platforms accessible by multiple participants via a website over the Internet, where the participants enroll in the interpersonal communication platform and provide unique identifying information about themselves, the unique identifying information including a username and an email address;

consider a record of communications previously sent by the user to participants enrolled in one or more ICPs;

identify a plurality of patterns after considering the record of communications, the plurality of patterns including previous ICPs used by the user to send messages to one or more participants and ICPs not used by the user to send messages to one or more participants; and

determine a suggestion to be provided to the user, the suggestion linking a specific ICP as a preferred method for the user to message the specific participant.

10. The system of claim 9 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, for the user, a specific participant enrolled in an ICP that has not received a specific communication from the user in the past.

11. The system of claim 9 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, for the user, a specific ICP to be used by the user when sending a message previously categorized as relating to a specific topic.

12. The system of claim 9 wherein the program instructions embodied therewith further cause the microprocessor to:

identify, after considering the communications previously sent by the user, an ICP for the user to enroll in, the identified ICP not presently indicated to be enrolled in by the user.

13. The system of claim 9 wherein the program instructions embodied therewith further cause the microprocessor to:

receive a message from the user;

identify a topic of the received message;

using the identified topic of the message to designate an ICP for the message to be sent on behalf of the user.

14. The system of claim 13 wherein the user was not previously enrolled in the designated ICP.

15. The system of claim 13 wherein the user was previously enrolled in the designated ICP.

16. The system of claim 9 wherein the plurality of patterns further comprises identifying the relationship between the user and each enrolled participant, identifying a preferred ICP to reach each enrolled participant, and providing a cumulative analysis of ICPs used by the user to message each enrolled participant.

17-20. -20. (canceled)