METHOD FOR INCLUDING CALLER-PROVIDED SUBJECT INFORMATION IN THE CALLER-ID DISPLAY OF ENTERPRISE TELEPHONES
17 Assignments
0 Petitions
Accused Products
Abstract
Say John on a PSTN needs to contact Chuck. Chuck'"'"'s telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck'"'"'s number. Before dialing Chuck'"'"'s phone number, John navigates to a URL that includes something unique to Chuck in its name, such as www.xyzco.com/303-555-212 or www.xyzco.com/chuck. The webpage of the URL contains two fields: number you will be calling from and subject. John enters his number and then enters the subject “Sale going through!” John then dials Chuck'"'"'s number. The enterprise network receives the call and the associated Caller-ID via its PSTN gateway, maps the inbound Caller-ID to the information provided by John, routes the call to Chuck'"'"'s phone, and causes the display on Chuck'"'"'s phone to show John'"'"'s Caller-ID and the subject of the call. Chuck thinks the subject may be important and therefore decides to answer.
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Citations
38 Claims
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1-20. -20. (canceled)
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21. A method for enhanced communication comprising:
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receiving information, by a processor, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name; looking-up the callee'"'"'s name, by the processor, in a database to find a telephone number for the callee; and routing, by the processor, an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee. - View Dependent Claims (22, 23, 24, 25, 26)
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27. A non-transitory computer-readable information storage media having stored thereon one or more microprocessor executable instructions, comprising:
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one or more instructions to receive information, by a microprocessor, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name; one or more instructions to look-up the callee'"'"'s name, by the microprocessor, in a database to find a telephone number for the callee; and one or more instructions to rout, by the microprocessor, an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee. - View Dependent Claims (28, 29, 30, 31, 32)
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33. A system for enhanced communication comprising:
a microprocessor executable message mapping module and processor that receives information, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name, looks-up the callee'"'"'s name, by the processor, in a database to find a telephone number for the callee, and routes an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee. - View Dependent Claims (34, 35, 36, 37, 38)
Specification