METHOD FOR INCLUDING CALLER-PROVIDED SUBJECT INFORMATION IN THE CALLER-ID DISPLAY OF ENTERPRISE TELEPHONES

• US 20150249744A1
• Filed: 05/18/2015
• Published: 09/03/2015
• Est. Priority Date: 05/28/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Wrobel, Charles C.
• Granted Patent: US 10,165,116 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

Say John on a PSTN needs to contact Chuck. Chuck'"'"'s telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck'"'"'s number. Before dialing Chuck'"'"'s phone number, John navigates to a URL that includes something unique to Chuck in its name, such as www.xyzco.com/303-555-212 or www.xyzco.com/chuck. The webpage of the URL contains two fields: number you will be calling from and subject. John enters his number and then enters the subject “Sale going through!” John then dials Chuck'"'"'s number. The enterprise network receives the call and the associated Caller-ID via its PSTN gateway, maps the inbound Caller-ID to the information provided by John, routes the call to Chuck'"'"'s phone, and causes the display on Chuck'"'"'s phone to show John'"'"'s Caller-ID and the subject of the call. Chuck thinks the subject may be important and therefore decides to answer.

Claims

1-20. -20. (canceled)

21. A method for enhanced communication comprising:

receiving information, by a processor, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name;

looking-up the callee'"'"'s name, by the processor, in a database to find a telephone number for the callee; and

routing, by the processor, an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee.

22. The method of claim 21, wherein the received information further comprises timing information for the POTS call, wherein the timing information for the POTS call is used to map the received information to the inbound call, and wherein the received information was received by the callee via a distributed network.

23. The method of claim 21, wherein the distributed network is an internet and wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message.

24. The method of claim 21, wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message, wherein the received information is one or more of displayed to and played to the callee, and further comprising one or more of forwarding the received information to another destination and displaying the received information on a Caller-ID Call Waiting display.

25. The method of claim 21, wherein the looking up is based on one or more of caller-ID information, the received information and plain old telephone system information and wherein the looking up is used to route the inbound call to a customer service agent in a call center.

26. The method of claim 21, wherein the received information is stored with a left voice mail message and wherein the left message is from the caller.

27. A non-transitory computer-readable information storage media having stored thereon one or more microprocessor executable instructions, comprising:

one or more instructions to receive information, by a microprocessor, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name;

one or more instructions to look-up the callee'"'"'s name, by the microprocessor, in a database to find a telephone number for the callee; and

one or more instructions to rout, by the microprocessor, an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee.

28. The computer-readable information storage media of claim 27, wherein the received information further comprises timing information for the POTS call, wherein the timing information for the POTS call is used to map the received information to the inbound call, and wherein the received information was received by the callee via a distributed network.

29. The computer-readable information storage media of claim 27, wherein the distributed network is an internet and wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message.

30. The computer-readable information storage media of claim 27, wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message, wherein the received information is one or more of displayed to and played to the callee, and further comprising instructions to one or more of forward the received information to another destination and display the received information on a Caller-ID Call Waiting display.

31. The computer-readable information storage media of claim 27, wherein the looking up is based on one or more of caller-ID information, the received information and plain old telephone system information and wherein the looking up is used to route the inbound call to a customer service agent in a call center.

32. The computer-readable information storage media of claim 27, wherein the received information is stored with a left voice mail message and wherein the left message is from the caller.

33. A system for enhanced communication comprising:

a microprocessor executable message mapping module and processor that receives information, via a distributed network, the received information having been entered on an interface on a communications endpoint associated with a caller, wherein the received information comprises a callee'"'"'s name, looks-up the callee'"'"'s name, by the processor, in a database to find a telephone number for the callee, and routes an inbound call from the caller to the callee over a plain old telephone system (POTS) based on the looked-up telephone number for the callee.

34. The system of claim 33, wherein the received information further comprises timing information for the POTS call, wherein the timing information for the POTS call is used to map the received information to the inbound call, and wherein the received information was received by the callee via a distributed network.

35. The system of claim 33, wherein the distributed network is an internet and wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message.

36. The system of claim 33, wherein the received information is one or more of name, calling from number, pre-configured text, presence information, GPS information, nickname, subject information, and a message, wherein the received information is one or more of displayed to and played to the callee, and wherein an enterprise network that cooperates with the message mapping module to one or more of forward the received information to another destination and display the received information on a Caller-ID Call Waiting display.

37. The system of claim 33, wherein the looking up is based on one or more of caller-ID information, the received information and plain old telephone system information and wherein the look up is used to route the inbound call to a customer service agent in a call center.

38. The system of claim 33, wherein the received information is stored with a left voice mail message and wherein the left message is from the caller.