SYSTEM AND METHOD PROVIDING EXPERT AUDIENCE TARGETING
First Claim
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1. A method of operating a system for directing user queries to the most suitable potential responders of an audience selected from a crowdsource population from which to request information, the method comprising:
- in a computer system having one or more processors for communicatively coupling to a user device and to memory configured to associate, in storage, a question received from the user via the user device and one or both of corresponding contextual and metadata information,storing the user question in the memory in association with corresponding contextual and metadata information;
identifying, from the question and one or both of the corresponding contextual and metadata information, one or more areas of subject matter of the user question and a probability corresponding to each of one or more areas of subject matter of the user question;
distributing the user question to one or more selected members of the crowdsource population, according to the one or both of the corresponding contextual and metadata information and the probability corresponding to each of one or more areas of subject matter of the user question, for preparation of one or more corresponding responses;
receiving the one or more responses corresponding to the user question and delivering the one or more corresponding responses to the user via the user device; and
adjusting one or both of the identifying and the distribution, according to feedback received from the user on the one or more corresponding responses to the user question.
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Abstract
A system and method for directing queries to the most suitable potential responders of an audience selected from a crowd-sourced population from which to request information, based on information such as query content, query context, timing, location, preferred supporting resource(s), and source of the query.
60 Citations
21 Claims
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1. A method of operating a system for directing user queries to the most suitable potential responders of an audience selected from a crowdsource population from which to request information, the method comprising:
in a computer system having one or more processors for communicatively coupling to a user device and to memory configured to associate, in storage, a question received from the user via the user device and one or both of corresponding contextual and metadata information, storing the user question in the memory in association with corresponding contextual and metadata information; identifying, from the question and one or both of the corresponding contextual and metadata information, one or more areas of subject matter of the user question and a probability corresponding to each of one or more areas of subject matter of the user question; distributing the user question to one or more selected members of the crowdsource population, according to the one or both of the corresponding contextual and metadata information and the probability corresponding to each of one or more areas of subject matter of the user question, for preparation of one or more corresponding responses; receiving the one or more responses corresponding to the user question and delivering the one or more corresponding responses to the user via the user device; and adjusting one or both of the identifying and the distribution, according to feedback received from the user on the one or more corresponding responses to the user question. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for directing queries to the most suitable potential responders of an audience selected from a crowdsource population from which to request information, the system comprising:
a computer system having one or more processors for communicatively coupling to a user device and to memory configured to associate, in storage, a question received from the user via the user device and one or both of corresponding contextual and metadata information, the one or more processor operable to, at least; store the user question in the memory in association with corresponding contextual and metadata information; identify, from the question and one or both of the corresponding contextual and metadata information, one or more areas of subject matter of the user question and a probability corresponding to each of one or more areas of subject matter of the user question; distribute the user question to one or more selected members of the crowdsource population, according to the one or both of the corresponding contextual and metadata information and the probability corresponding to each of one or more areas of subject matter of the user question, for preparation of one or more corresponding responses; receive the one or more responses corresponding to the user question and delivering the one or more corresponding responses to the user via the user device; and adjust one or both of the identifying and the distribution, according to feedback received from the user on the one or more corresponding responses to the user question. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer-readable medium comprising executable instructions for causing a computer system having one or more processors for communicatively coupling to a user device and to memory configured to associate, in storage, a question received from the user via the user device and one or both of corresponding contextual and metadata information, to perform the steps of a method of operating a system for directing queries to the most suitable potential responders of an audience selected from a crowdsource population from which to request information, the steps comprising:
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storing the user question in the memory in association with corresponding contextual and metadata information; identifying, from the question and one or both of the corresponding contextual and metadata information, one or more areas of subject matter of the user question and a probability corresponding to each of one or more areas of subject matter of the user question; distributing the user question to one or more selected members of the crowdsource population, according to the one or both of the corresponding contextual and metadata information and the probability corresponding to each of one or more areas of subject matter of the user question, for preparation of one or more corresponding responses; receiving the one or more responses corresponding to the user question and delivering the one or more corresponding responses to the user via the user device; and adjusting one or both of the identifying and the distribution, according to feedback received from the user on the one or more corresponding responses to the user question. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification