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CONVERSATION ASSISTANT

  • US 20150256677A1
  • Filed: 03/07/2014
  • Published: 09/10/2015
  • Est. Priority Date: 03/07/2014
  • Status: Abandoned Application
First Claim
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1. An apparatus comprising:

  • a processor; and

    memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to execute a client application, the client application being configured to;

    identify a plurality of parameters prior to initiating an interaction request;

    transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters;

    display a graphical user interface;

    receive a command via the graphical user interface;

    transmit, during the interaction, the command to a conversation assistance system in communication with a server of the contact center, the server of the contact server managing interactions with the contact center, the command controlling an aspect of the interaction via the conversation assistance system; and

    receive information regarding the interaction after termination of the interaction with the contact center.

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