WORK STATUS MONITORING AND REPORTING

• US 20150262113A1
• Filed: 03/11/2014
• Published: 09/17/2015
• Est. Priority Date: 03/11/2014
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Chavarria, Luis D. Carvajal, Montoya, Gustavo Ruiz
• Application Number:
  US14/204,137
• Publication Number:
  US 20150262113A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

Systems, methods, and computer program products for work status monitoring and reporting are provided. Embodiments of the invention involve a memory device; and a processing device operatively coupled to the memory device, wherein the processing device is configured to connect to a work status tracking application, at a predetermined time interval to obtain a current work status for a plurality of financial institution associates, retrieve a last-in-time work status log entry for each of the one or more financial institution associates, determine that one or more financial institution associates has a change in work status, create a current work status log entry for the one or more financial institution associates determined to have the change in work status, and generate a report that indicates work status of at least one of the financial institution associates over a predetermined time period.

Claims

1. An apparatus for monitoring, tracking, and reporting financial institution associate work status, the apparatus comprising:

a computing platform including a memory and a processor in communication with the memory; and

a work status monitoring and reporting module stored in memory, executable by the processor and configured to,

connect to a work status tracking application, at a predetermined time interval to obtain a current work status for a plurality of financial institution associates,

retrieve, from a work status database, a last-in-time work status log entry for each of the one or more financial institution associates,

determine that one or more financial institution associates has a change in work status by comparing the current work status with the last-in-time work status log entry,

create a current work status log entry for the one or more financial institution associates determined to have the change in work status, wherein the current work status log entry indicates (1) a financial institution associate, (2) a work status type and (3) a time associated with the change in work status, and

generate a report that indicates work status of at least one of the financial institution associates over a predetermined time period.

2. The apparatus of claim 1, wherein the work status monitoring and reporting module is further configured to obtain the current work status, wherein the current work status is one of (1) away, (2) busy, (3) online, (4) offline, (5) idle, or (6) be right back.

3. The apparatus of claim 1, wherein the work status monitoring and reporting module is further configured to initiate a presentation of a first user interface, wherein the first user interface enables a user to execute one or more options, wherein the one or more options are (1) timer, (2) report, or (3) administrator, wherein the user'"'"'s execution of one or more options includes accessing the work status database.

4. The apparatus of claim 3, wherein the work status monitoring and reporting module is further configured to initiate a presentation of a second user interface, wherein the presentation of the second user interface is based on the user'"'"'s execution of the timer option, wherein the second user interface comprises a start option and a pause option.

5. The apparatus of claim 4, wherein the work status monitoring and reporting module is further configured to enable the user to retrieve from the work status database, the current work status associated with each of the one or more financial institution associates every five seconds based on the user'"'"'s execution of the start option until the user'"'"'s execution of the pause option, wherein the user'"'"'s execution of the pause option enables the work status monitoring and reporting module to temporarily stop retrieving the current work status.

6. The apparatus of claim 3, wherein the work status monitoring a reporting module is further configured to initiate a presentation of a third user interface based on manager user'"'"'s execution of the report option, wherein the execution of the report option enables the user to generate a report based on the one or more work statuses in the work status database, wherein the report further comprises an aggregated time associated with the one or more work statuses for the one or more financial institution associates over a predetermined time period.

7. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate the report for each of the one or more financial institution associates based on a percentage of the aggregated time associated with the one or more retrieved work statuses relative to the predetermined time period, wherein the report is a pie chart.

8. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate the report for each of the one or more financial institution associates working under a financial institution manager based on a percentage of aggregated time associated with the one or more retrieved work statuses relative to the predetermined time period, wherein the report is a comparison of the percentage of aggregated time a work status is associated with a financial institution associate, wherein the report is a stacked bar chart.

9. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate the report for each of the one or more financial institution associates working under a financial institution manager based on a percentage of aggregated time associated with the one or more retrieved work statuses relative to the predetermined time period, wherein the report is a comparison of the percentage of aggregated time for each of the one or more financial institution associates, wherein the report is a stacked bar chart.

10. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate the report based on an initial log-in time and a final log-out time.

11. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate a report based on a user'"'"'s selection of a time period, wherein selecting a time period further comprises selecting a first time stamp and a second time stamp.

12. The apparatus of claim 6, wherein the work status monitoring and reporting module is further configured to generate a report based on at least a user'"'"'s selection of one or more financial institution associates working under a financial institution manager, wherein selecting further comprises selecting from a drop-down list of one or more available financial institution managers.

13. The apparatus of claim 3, wherein the work status monitoring and reporting module is further configured to initiate a presentation of a fourth user interface based on a user'"'"'s execution of the administrator option, wherein the execution of the administrator option is further configured to enable the user manager to clear the work status database.

14. A method for monitoring and reporting real-time user activity, the method comprising:

connecting, using a computing device processor, to a work status tracking application, at a predetermined time interval to obtain a current work status for a plurality of financial institution associates,

retrieving, using a computing device processor, from a work status database, a last-in-time work status log entry for each of the one or more financial institution associates,

determining, using a computing device processor, that one or more financial institution associates has a change in work status by comparing the current work status with the last-in-time work status log entry,

creating, using a computing device processor, a current work status log entry for the one or more financial institution associates determined to have the change in work status, wherein the current work status log entry indicates (1) a financial institution associate, (2) a work status type and (3) a time associated with the change in work status, and

generating, using a computing device processor, a report that indicates work status of at least one of the financial institution associates over a predetermined time period

15. The method of claim 14, wherein retrieving from the work status database further comprises retrieving one or more work statuses associated with one or more financial institution associates, wherein the one or more work statuses is one of (1) away, (2) busy, (3) online, (4) offline, (5) idle, or (6) be right back.

16. The method of claim 14, wherein determining that one or more financial institution associates has the change in work status further comprises retrieving from the work status database, the current work status associated with each of the one or more financial institution associates every five seconds in response to receiving manager user'"'"'s input.

17. The method of claim 16, wherein connecting to the work status tracking application further comprises authenticating the user based on receipt of one or more authentication credentials.

The method of claim 14, wherein creating further comprises updating the work status database by replacing the last-in time work status with the current work status for the one or more financial institution associates.

19. A computer program product comprising:

a non-transitory computer-readable medium comprising;

a first set of codes for causing a computer to, connect to a work status tracking application, at a predetermined time interval to obtain a current work status for a plurality of financial institution associates,

a second set of codes for causing a computer to, retrieve, from a work status database, a last-in-time work status log entry for each of the one or more financial institution associates,

a third set of codes for causing a computer to, determine that one or more financial institution associates has a change in work status by comparing the current work status with the last-in-time work status log entry,

a fourth set of codes for causing a computer to, create a current work status log entry for the one or more financial institution associates determined to have the change in work status, wherein the current work status log entry indicates (1) a financial institution associate, (2) a work status type and (3) a time associated with the change in work status, and

a fifth set of codes for causing a computer to, generate a report that indicates work status of at least one of the financial institution associates over a predetermined time period.

20. The computer program product of claim 19, wherein the second set of codes is further configured to cause the computer to retrieve one or more work statuses associated with one or more financial institution associates, wherein the one or more work statuses is one of (1) away, (2) busy, (3) online, (4) offline, (5) idle, or (6) be right back.