METHODS FOR IMPROVING CLAIMS PROCESSING FOR A VEHICLE IN AN EVENT AND DEVICES THEREOF

• US 20150262308A1
• Filed: 04/23/2014
• Published: 09/17/2015
• Est. Priority Date: 03/11/2014
• Status: Abandoned Application

• Current Assignee: Wipro Limited
• Original Assignee: Wipro Limited
• Inventors: Budihal, Ramachandra, Prabhu, Mukesh Manjunath, Jayaraj, Ragupathy, Ramanna, Ramprasad Kanakatte
• Application Number:
  US14/260,055
• Publication Number:
  US 20150262308A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method, device, and non-transitory computer readable medium that improves claims processing for a vehicle in an event includes receiving an application code and one or more images of the vehicle captured by a photographic device in a portable computing device based on received guidance. A claims application for a user is filled based on the application code and the one or more images. The claims application is authenticated and a claim amount is calculated based on the authenticated claims application. A determination is made whether the calculated claim amount is approved for the claims application based on a stored claim limit associated with the user. An indication on the determination of whether the calculated claim amount is approved is provided.

Claims

1. A method for improving claims processing for a vehicle in an event, the method comprising:

receiving, at a claims management data server device, an application code and one or more images of the vehicle captured by a photographic device in a portable computing device based on received guidance;

filling, at the claims management data server device, a claims application for a user based on the application code and the one or more images;

authenticating the claims application at the claims management data server device;

calculating, at the claims management data server device, a claim amount based on the authenticated claims application;

determining whether the calculated claim amount is approved for the claims application, at the claims management data server device, based on a stored claim limit associated with the user; and

providing, by the claims management data server device, an indication on the determination of whether the calculated claim amount is approved.

2. The method of claim 1, wherein the filling further comprises of:

retrieving, by the claims management data server device, stored user insurance data corresponding to the one or more received images; and

automatically filling up the claims application, with the claims management data server device, based on the retrieved user insurance data.

3. The method of claim 2, wherein the authenticating further comprises:

obtaining, with the claims management data server device, new stored user insurance data corresponding to the received application code;

comparing, with the claims management data server device, the obtained new stored user insurance data corresponding to the received application code against the retrieved stored user insurance data corresponding to the received one or more images; and

authenticating, with the claims management data server device, the claims application at least partially when the comparing indicates the obtained new stored user insurance data matches the retrieved stored user insurance data.

4. The method of claim 3, wherein the authenticating further comprises:

obtaining, with the claims management data server device, color and make of the vehicle based on the one or more received images;

comparing, with the claims management data server device, the obtained color and make of the vehicle against the retrieved stored user insurance data; and

authenticating, with the claims management data server device, the claims application further when the comparing indicates the obtained color and make of the vehicle matches a retrieved color and make in the retrieved stored user insurance data.

5. The method of claim 3, wherein the authenticating further comprises:

obtaining, with the claims management server device, historical data on prior damage to the vehicle;

comparing the obtained historical data on the prior damage to the vehicle against the one or more received images to verify new damage to the vehicle; and

authenticating, with the claims management data server device, the claims application further when the comparing verifies the new damage to the vehicle.

6. The method of claim 1, wherein the determining further comprises:

obtaining, with the claims management data server device, the stored claim limit associated with the user;

comparing, with the claims management server device, the calculated claim amount against the obtained stored claim limit; and

determining, with the claims management data server device, whether the calculated claims amount is below the obtained stored claim limit

7. The method of claim 1, wherein the portable computing device providing the one or more received images comprises at least one of a mobile phone, a personal digital assistant, a digital camera with network communication capability or a tablet.

8. The method of claim 1, wherein the one or more received images comprises at least a vehicle registration number, sections of the vehicle providing color, make and damage of the vehicle due to the event.

9. A claims management data server device, comprising:

a memory; and

a processor coupled to the memory and configured to execute programmed instructions stored in the memory, comprising;

receiving an application code and one or more images of the vehicle captured by a photographic device in a portable computing device based on received guidance;

filling a claims application for a user based on the application code and the one or more images;

authenticating the claims application;

calculating a claim amount based on the authenticated claims application;

determining whether the calculated claim amount is approved for the claims application, based on a stored claim limit associated with the user; and

providing an indication on the determination of whether the calculated claim amount is approved.

10. The device of claim 9, wherein the processor is further configured to execute programmed instructions stored in the memory for the filling, further comprises:

retrieving stored user insurance data corresponding to the one or more received images; and

automatically filling up the claims application based on the retrieved user insurance data.

11. The device of claim 10, wherein the processor is further configured to execute programmed instructions stored in the memory for the authenticating further comprises:

obtaining new stored user insurance data corresponding to the received application code;

comparing the obtained new stored user insurance data corresponding to the received application code against the retrieved stored user insurance data corresponding to the received one or more images; and

authenticating the claims application at least partially when the comparing indicates the obtained new stored user insurance data matches the retrieved stored user insurance data.

12. The device of claim 11, wherein the processor is further configured to execute programmed instructions stored in the memory for the authenticating further comprises:

obtaining color and make of the vehicle based on the one or more received images;

comparing the obtained color and make of the vehicle against the retrieved stored user insurance data; and

authenticating the claims application further when the comparing indicates the obtained color and make of the vehicle matches a retrieved color and make in the retrieved stored user insurance data.

13. The device of claim 11, wherein the processor is further configured to execute programmed instructions stored in the memory for the authenticating further comprises:

obtaining historical data on prior damage to the vehicle;

comparing the obtained historical data on the prior damage to the vehicle against the one or more received images to verify new damage to the vehicle; and

authenticating the claims application further when the comparing verifies the new damage to the vehicle.

14. The device of claim 9, wherein the processor is further configured to execute programmed instructions stored in the memory for the determining further comprises:

obtaining the stored claim limit associated with the user;

comparing the calculated claim amount against the obtained stored claim limit; and

determining whether the calculated claims amount is below the obtained stored claim limit

15. The device of claim 9, wherein the portable computing device providing the one or more received images, comprises at least one of a mobile phone, a personal digital assistant, a digital camera with network communication capability or a tablet.

16. The device of claim 9, wherein the one or more received images, provided by the photographic device, comprises at least a vehicle registration number, sections of the vehicle providing color, make and damage of the vehicle due to the event.

17. A non-transitory computer readable medium having stored thereon instructions for improving claims processing for a vehicle in an event comprising machine executable code which when executed by a processor, causes the processor to perform steps comprising:

receiving an application code and one or more images of the vehicle captured by a photographic device in a portable computing device based on received guidance;

filling a claims application for a user based on the application code and the one or more images;

authenticating the claims application;

calculating a claim amount based on the authenticated claims application;

determining whether the calculated claim amount is approved for the claims application, based on a stored claim limit associated with the user; and

providing an indication on the determination of whether the calculated claim amount is approved.

18. The medium of claim 17, wherein the filling further comprises:

retrieving stored user insurance data corresponding to the one or more received images; and

automatically filling up the claims application based on the retrieved user insurance data.

19. The medium of claim 18, wherein the authenticating further comprises:

obtaining new stored user insurance data corresponding to the received application code;

comparing the obtained new stored user insurance data corresponding to the received application code against the retrieved stored user insurance data corresponding to the received one or more images; and

authenticating the claims application at least partially when the comparing indicates the obtained new stored user insurance data matches the retrieved stored user insurance data.

20. The medium of claim 19, wherein the authenticating further comprises:

obtaining color and make of the vehicle based on the one or more received images;

comparing the obtained color and make of the vehicle against the retrieved stored user insurance data; and

authenticating the claims application further when the comparing indicates the obtained color and make of the vehicle matches a retrieved color and make in the retrieved stored user insurance data.

21. The medium of claim 19, wherein the authenticating further comprises:

obtaining historical data on prior damage to the vehicle;

comparing the obtained historical data on the prior damage to the vehicle against the one or more received images to verify new damage to the vehicle; and

authenticating the claims application further when the comparing verifies the new damage to the vehicle.

22. The medium of claim 17, wherein the determining further comprises:

obtaining the stored claim limit associated with the user;

comparing the calculated claim amount against the obtained stored claim limit; and

determining whether the calculated claims amount is below the obtained stored claim limit

23. The medium of claim 17, wherein the portable computing device providing the one or more received images, comprises at least one of a mobile phone, a personal digital assistant, a digital camera with network communication capability or a tablet.

24. The medium of claim 17, wherein the one or more received images, provided by the photographic device, comprises at least a vehicle registration number, sections of the vehicle providing color, make and damage of the vehicle due to the event.