DEVICE RETIREMENT PROBABILITY RATE

• US 20150269585A1
• Filed: 03/24/2014
• Published: 09/24/2015
• Est. Priority Date: 03/24/2014
• Status: Abandoned Application

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Inventors: PATNAM, Siva, PANDIARAJAN, Vijayakumar
• Application Number:
  US14/223,619
• Publication Number:
  US 20150269585A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/014 Providing recall services for goods or products

Abstract

Systems and methods for determining an action plan with respect to a returned device are disclosed. In some implementations, a computer receives an identifier of a returned device being processed by a replacement center. The computer provides the identifier of the returned device to a data repository. The computer receives, from the data repository, in response to the identifier of the returned device, data related to the returned device. The computer calculates a device retirement metric based on the data related to the returned device received from the data repository. The computer determines, based on the device retirement metric, an action plan to take with respect to the returned device. The computer provides an indication of the action plan with respect to the returned device.

Claims

1. A method comprising:

receiving, at a computer, an identifier of a returned device being processed by a replacement center;

providing, via the computer, the identifier of the returned device to a data repository, the data repository being accessible to the computer via a network;

receiving, at the computer and from the data repository, in response to the identifier of the returned device, data related to the returned device, the data related to the returned device including at least one of a cycle number of the returned device, an initial cost of the returned device, a remaining useful life of the returned device, an inventory cost of the returned device, a repairing/testing cost of the returned device, and a shipping cost for providing the returned device to a new customer;

calculating, at the computer, a device retirement metric based on the data related to the returned device received from the data repository;

determining, based on the device retirement metric, an action plan to take with respect to the returned device; and

providing, to a user and via the computer, an indication of the action plan with respect to the returned device.

2. The method of claim 1, wherein the cycle number of the returned device measures a number of times the device has been processed by the replacement center.

3. The method of claim 1, wherein the initial cost of the returned device measures an unsubsidized price of the returned device.

4. The method of claim 1, wherein the remaining useful life of the returned device measures an estimated or known time remaining until an updated version of the device is provided by a manufacturer of the device.

5. The method of claim 1, wherein the inventory cost of the returned device measures a price associated with storing the returned device in inventory until the device is provided the new customer or retired.

6. The method of claim 1, wherein the repairing/testing cost of the returned device measures a price associated with repairing or testing the returned device.

7. The method of claim 1, wherein the action plan includes providing the returned device as a certified like-new replacement to the new customer in a case where the device retirement metric is less than a first threshold.

8. The method of claim 1, wherein the action plan includes selling the returned device in a bid sale in a case where the device retirement metric is greater than a first threshold and less than a second threshold.

9. The method of claim 1, wherein the action plan includes retiring the returned device in a case where the device retirement metric is greater than the second threshold.

10. The method of claim 1, wherein the device retirement metric is calculated using an equation selected based on a make and model of the returned device.

11. The method of claim 1, wherein the device retirement metric is calculated using an equation selected based on a color and an amount of memory of the returned device.

12. The method of claim 1, wherein the indication of the action plan is provided via an electronic message to the user.

13. The method of claim 1, wherein the indication of the action plan is provided via a display unit of the computer that is visible to the user.

14. The method of claim 1, wherein:

the returned device includes a mobile phone, and

the identifier of the returned device includes an International Mobile Equipment Identity (IMEI) number.

15. A non-transitory computer-readable medium comprising instructions which, when executed by a computer, cause the computer to:

receive an identifier of a returned device being processed by a replacement center;

provide the identifier of the returned device to a data repository;

receive, from the data repository, in response to the identifier of the returned device, data related to the returned device, the data related to the returned device including at least one of a cycle number of the returned device, an initial cost of the returned device, a remaining useful life of the returned device, an inventory cost of the returned device, a repairing/testing cost of the returned device, and a shipping cost for providing the returned device to a new customer;

calculate a device retirement metric based on the data related to the returned device received from the data repository;

determine, based on the device retirement metric, an action plan to take with respect to the returned device; and

provide, to a user, an indication of the action plan with respect to the returned device.

16. The computer-readable medium of claim 15, wherein the data related to the returned device includes each and every one of the cycle number of the returned device, the initial cost of the returned device, the remaining useful life of the returned device, the inventory cost of the returned device, the repairing/testing cost of the returned device, and the shipping cost for providing the returned device to the new customer

17. The computer-readable medium of claim 15, wherein the action plan includes providing the returned device as a certified like-new replacement to the new customer in a case where the device retirement metric is less than a first threshold.

18. The computer-readable medium of claim 15, wherein the action plan includes selling the returned device in a bid sale in a case where the device retirement metric is greater than a first threshold and less than a second threshold.

19. The computer-readable medium of claim 15, wherein the action plan includes retiring the returned device in a case where the device retirement metric is greater than the second threshold.

20. A system comprising:

a processor; and

a memory comprising instructions which, when executed by the processor, cause the processor to;

receive an identifier of a returned device being processed by a replacement center;

provide the identifier of the returned device to a data repository;

receive, from the data repository, in response to the identifier of the returned device, data related to the returned device, the data related to the returned device including at least one of a cycle number of the returned device, an initial cost of the returned device, a remaining useful life of the returned device, an inventory cost of the returned device, a repairing/testing cost of the returned device, and a shipping cost for providing the returned device to a new customer;

calculate a device retirement metric based on the data related to the returned device received from the data repository;

determine, based on the device retirement metric, an action plan to take with respect to the returned device; and

provide, to a user, an indication of the action plan with respect to the returned device.