CRISIS-RELATED INFORMATION EXCHANGE HUB
First Claim
1. A safety communications service (SCS) for managing crisis-related communications amongst a plurality of entities, the SCS comprising:
- a repository configured to store data regarding entities and indicating relationships between entities, each relationship comprising an indication of a first entity, an indication of a second entity, an indication of whether the first entity is available to receive information from the second entity, an indication of whether the second entity is available to receive information from the first entity, and additional information describing the relationship between the first and second entities;
an entity interface configured to receive, from devices of a plurality of originating entities, crisis-related information items, each crisis-related information item including metadata and information; and
a business logic subsystem, operatively connected to the repository and to the entity interface, configured to analyze information items to determine whether the information items include certain metadata attributes, the metadata attributes including;
an originating entity'"'"'s identity, an originating entity'"'"'s geographical location, one or more geographical locations corresponding to the information item, a time the information item was originated, an urgency of the information item, a type of the information item, and one or more groups of specified recipient entities, the business logic subsystem further configured to identify, for each information item, a corresponding set of recipient entities based on the metadata attributes determined to be included in that information item and the relationships stored in the repository.
1 Assignment
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Accused Products
Abstract
A crisis-related information hub manages the exchange of crisis-related information among multiple individual users and organizations. A safety communications service (SCS) manages information flow between users and organizations without compromising the security of the private networks of organizations protected by firewalls. The SCS manages relationship data for controlling what information is received by particular users and organizations, providing subscription services including relationship generation services based on configurable business rules. User-initiated communications are routed to multiple organizations and/or other users based on configurable business rules using user and organization attributes. Organization-initiated communications are routed to individual users or organizations based on configurable business rules using user and organization attributes. The system automatically generates follow-up communications related to the acknowledgement of receipt of communications or prompts users for additional information if an expected communication was not received in a timely manner or is not fully responsive to prior communications.
16 Citations
28 Claims
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1. A safety communications service (SCS) for managing crisis-related communications amongst a plurality of entities, the SCS comprising:
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a repository configured to store data regarding entities and indicating relationships between entities, each relationship comprising an indication of a first entity, an indication of a second entity, an indication of whether the first entity is available to receive information from the second entity, an indication of whether the second entity is available to receive information from the first entity, and additional information describing the relationship between the first and second entities; an entity interface configured to receive, from devices of a plurality of originating entities, crisis-related information items, each crisis-related information item including metadata and information; and a business logic subsystem, operatively connected to the repository and to the entity interface, configured to analyze information items to determine whether the information items include certain metadata attributes, the metadata attributes including;
an originating entity'"'"'s identity, an originating entity'"'"'s geographical location, one or more geographical locations corresponding to the information item, a time the information item was originated, an urgency of the information item, a type of the information item, and one or more groups of specified recipient entities, the business logic subsystem further configured to identify, for each information item, a corresponding set of recipient entities based on the metadata attributes determined to be included in that information item and the relationships stored in the repository. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of managing crisis-related communications amongst a plurality of entities, the method comprising:
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storing, in a repository, data regarding entities and indicating relationships between entities, each relationship comprising an indication of a first entity, an indication of a second entity, an indication of whether the first entity is available to receive information from the second entity, an indication of whether the second entity is available to receive information from the first entity, and additional information describing the relationship between the first and second entities; receiving, from devices of a plurality of originating entities, crisis-related information items, each crisis-related information item including metadata and information; analyzing information items to determine whether the information items include certain metadata attributes, the metadata attributes including;
an originating entity'"'"'s identity, an originating entity'"'"'s geographical location, one or more geographical locations corresponding to the information item, a time the information item was originated, an urgency of the information item, a type of the information item, and one or more groups of specified recipient entities; andidentifying, for each information item, a corresponding set of recipient entities based on the metadata attributes determined to be included in that information item and the relationships stored in the repository. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory computer-readable storage medium storing executable computer program instructions for providing personnel crisis communications management, the computer program instructions when executed causes one or more computing systems to:
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store, in a repository, data regarding entities and indicating relationships between entities, each relationship comprising an indication of a first entity, an indication of a second entity, an indication of whether the first entity is available to receive information from the second entity, an indication of whether the second entity is available to receive information from the first entity, and additional information describing the relationship between the first and second entities; receive, from devices of a plurality of originating entities, crisis-related information items, each crisis-related information item including metadata and information; analyze information items to determine whether the information items include certain metadata attributes, the metadata attributes including;
an originating entity'"'"'s identity, an originating entity'"'"'s geographical location, one or more geographical locations corresponding to the information item, a time the information item was originated, an urgency of the information item, a type of the information item, and one or more groups of specified recipient entities; andidentify, for each information item, a corresponding set of recipient entities based on the metadata attributes determined to be included in that information item and the relationships stored in the repository. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28)
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Specification