SYSTEMS AND METHODS FOR MANAGING DISTRIBUTED SALES, SERVICE AND REPAIR OPERATIONS

• US 20150278822A1
• Filed: 03/25/2014
• Published: 10/01/2015
• Est. Priority Date: 03/25/2014
• Status: Abandoned Application

• Current Assignee: David Milman
• Original Assignee: David Milman
• Inventors: Milman, David
• Application Number:
  US14/225,404
• Publication Number:
  US 20150278822A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Claims

1. A computer implement method for a technician to remotely service a client device, the method comprising:

storing, in a memory of the client device, a remote service module that, when executed by a processor of the client device, causes the processor of the client device to transmit client service request data to a remote computer device, wherein the client service request data is representative of a client request for service;

transmitting, using the processor of the client device, the client service request data, from the client device to a remote computing device, in response to a client activating a user interface connected to the client device;

receiving, at a processor of a remote computing device, the client service request data;

generating, using the processor of the remote computing device, a display of user interface on a display device of the remote computing device, wherein the user interface includes a customer selection feature;

receiving, at the processor of the remote computing device, client selection data, wherein the client selection data is indicative of a technician selecting the customer selection feature of the user interface;

transmitting, using the processor of the remote computing device, client selection data, from the remote computing device to the client device, wherein the client selection data is indicative of the technician selecting the customer selection feature; and

receiving, at the processor of the remote computing device, client acknowledgment data in response to a client acknowledging that the technician has selected the customer selection feature, where in the client acknowledgment data is indicative of approval by the client to allow the technician to remotely service the client device.

2. The method of claim 1, wherein the remote computing device is located at a central operations center.

3. The method of claim 1, wherein the remote service module includes a utilities module that, when executed by a processor, allows the technician to initiate a client device disk defrag application, a client device safe operating mode, a client device normal operating mode, a client device restore application, a client device information application, a client device security suite (RISS) application, a client device virus scan application, a client device network sniffer application, a client device system configuration application, a client device registry application, a client device services application, a client device create security suite (RISS) key application, a client device task manager application, a client device event viewer application and/or a client device programs application.

4. The method of claim 1, wherein the remote service module includes a security suite module that, when executed by a processor, allows the technician to initiate a client device file anti-virus application, a client device mail anti-virus icon application, a client device anti-spam application, a client device web protection application, a client device firewall application, a client device endpoint security application, a client device privacy control application, a client device cloud protection application and/or a client device help application.

5. The method of claim 1, wherein execution of the remote service module causes the processor of the client device to generate a display of a client user interface on a display device of the client device.

6. The method of claim 1, further comprising:

generating, using a processor, a display of a client device parts user interface, wherein the client device parts user interface is associated with identifying and/or acquiring client device parts.

7. A computer system for a technician to remotely service a client device, the computer system comprising:

a remote service module, stored on a memory, that, when executed by a processor, causes the processor to communicate client service request data, wherein the client service request data is representative of a client request for service;

a client service request user interface generation module, stored on a memory, that, when executed by a processor, causes the processor to generate a display of user interface on a display device of the remote computing device, wherein the user interface includes a customer selection feature;

a client selection module, stored on a memory, that, when executed by a processor, causes the processor to client selection data, wherein the client selection data is indicative of a technician selecting the customer selection feature; and

further execution of the remote service module initiates remote service of the client device by a technician.

8. The computer system of claim 7, further comprising:

a client account association module stored on a memory that, when executed by a processor, causes the processor to determine a client account associated with the client device when a remote service session is established.

9. The computer system of claim 7, further comprising a central operations computing system located at a central operations center, a technician computing system located at a technician site and a supplier computer system located at a parts supplier site.

10. The computer system of claim 8, wherein the central operations computing system includes at least one of:

a server, a desktop computer, a laptop computer and/or a telephone.

11. The computer system of claim 7, wherein the client device is either a desktop computer, a laptop computer, a tablet computer or a telephone.

12. The computer system of claim 7, wherein the remote service module includes a utilities module that, when executed by a processor, allows the technician to initiate a client device disk defrag application, a client device safe operating mode, a client device normal operating mode, a client device restore application, a client device information application, a client device security suite (RISS) application, a client device virus scan application, a client device network sniffer application, a client device system configuration application, a client device registry application, a client device services application, a client device create security suite (RISS) key application, a client device task manager application, a client device event viewer application and/or a client device programs application.

13. The computer system of claim 7, wherein the remote service module includes a security suite module that, when executed by a processor, allows the technician to initiate a client device file anti-virus application, a client device mail anti-virus icon application, a client device anti-spam application, a client device web protection application, a client device firewall application, a client device endpoint security application, a client device privacy control application, a client device cloud protection application and/or a client device help application.

14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processor, cause the processor to facilitate a remote service session for a technician to remotely service a client device, the non-transitory computer-readable medium comprising:

a remote service module that, when executed by a processor, causes the processor to communicate client service request data, wherein the client service request data is representative of a client request for service;

a client service request user interface generation module that, when executed by a processor, causes the processor to generate a display of user interface on a display device of the remote computing device, wherein the user interface includes a customer selection feature;

a client selection module that, when executed by a processor, causes the processor to client selection data, wherein the client selection data is indicative of a technician selecting the customer selection feature; and

further execution of the remote service module initiates remote service of the client device by a technician.

15. The non-transitory computer-readable medium of claim 14, further comprising:

a client account association module stored on a memory that, when executed by a processor, causes the processor to determine a client account associated with the client device when a remote service session is established.

16. The non-transitory computer-readable medium of claim 14, wherein the remote service module includes a utilities module that, when executed by a processor, allows the technician to initiate a client device disk defrag application, a client device safe operating mode, a client device normal operating mode, a client device restore application, a client device information application, a client device security suite (RISS) application, a client device virus scan application, a client device network sniffer application, a client device system configuration application, a client device registry application, a client device services application, a client device create security suite (RISS) key application, a client device task manager application, a client device event viewer application and/or a client device programs application.

17. The non-transitory computer-readable medium of claim 14, wherein the remote service module includes a security suite module that, when executed by a processor, allows the technician to initiate a client device file anti-virus application, a client device mail anti-virus icon application, a client device anti-spam application, a client device web protection application, a client device firewall application, a client device endpoint security application, a client device privacy control application, a client device cloud protection application and/or a client device help application.

18. The non-transitory computer-readable medium of claim 14, wherein execution of the remote service module causes the processor of the client device to generate a display of a client user interface on a display device of the client device.

19. The non-transitory computer-readable medium of claim 14, further comprising:

generating, using a processor, a display of a client device parts user interface, wherein the client device parts user interface is associated with identifying and/or acquiring client device parts.

20. The non-transitory computer-readable medium of claim 14, further comprising:

a service call record module that, when executed by a processor, generates a record of the service call.